Alexa does not work with my new Sonos Port

Thanks for all the additional info.

I also saw from the diagnostic that only the Playbar has been linked to Alexa’s service. Have you linked the Port in the same way?

If you are not sure, navigate to Settings>Services>Alexa

Make sure that both Sonos players are showing up as listed under “Alexa”.

Run through the addition process and let’s see if you are asked to link the Port. If you are, proceed and finish the process.

Finally, submit another diagnostic so I would be able to check out the results.

so reading what you have written does not make sense to me…. Settings>Services>   WHERE? in the sonos app? there is nothing….. 

Under our Alexa account there is two devices listed office (the Port) and show room TV (playbar) they both are clearly in the account we have even deleted them and re added them. 

I dont understand what you mean run thru the addition process and see if im asked to link the port…. run thru the addition process where? Link the port to what?  in the sonos app it clearly shows the sonos Port aka office and The Sonos Playbar aka show room tv   in the alexa device list it shows the office (Port) and showroom tv (Playbar) 

diagnostic # 1858234042  

Considering that the two rooms should be listed in the Alexa section under Services with the Sonos app (whether they show up in the Alexa app or not) I would like you to provide a screenshot of the menu in the Sonos app.

In the Sonos app, Settings is a option to the lower right. Inside this selection, Services should be listed.

If you do not see that, please provide an additional screenshot of the Settings menu.

the devices are in the settings on my phone app but they are not under services…. they are in the System tab and shows Office (Port0 and Showroom TV (Play Bar)

when I go to services all I see is Voice with nothing and Music and Content that has  Amazon Music, Iheart Radio, and Pandora….. i do not see anything listed anywhere that says Alexa 

this is configured exactly the same as it was with my old connect before switching to the port 

xactly the same as it was with my old Connect before switching to the Port

The Services section is where I could tell if Alexa is successfully linked.

From the screenshot, I can see  that Sonos players are not currently linked to the Alexa account on our side. 

I would like you to proceed with adding the Alexa voice service again and make sure both rooms are chosen to have the voice service linked.

After this process, please take the same screenshot of the Services tab. Alexa should be listed along with the rooms.

I have never had an Alexa app or service on the Sonos. the system has been working with my Echo for over a year and now with the new port its not . It will start the Sonos Port playing Pandora but something stops it…. but I never have it stop when I turn it on from my phone and all other services work fine too from either the Echo or the Sonos App 

Our supported setup would include having the Sonos players linked with the Alexa service in our app. 

If the Sonos is not recognized or linked on our app, the commands being carried out would be sourced completely through Amazon’s cloud.

It may be best to contact their support for further instructions.

Our other option would be to have you give us a call, so we can troubleshoot live.

whats the number to call live for help because we have linked it and it never shows up on the sonos app under services 

thanks

Doug

I have created a link in my last reply under “give us a call.”

If you are not able to pull that up, I would be happy to send you a DM with the number.

Hi

I’m using Alexa where I manage Group of Alexa speakers. Seems that I cannot add Sonos Port in the Alexa Group???

Can someone confirm me if t’s possible or not??