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Ger75
Trending Lyricist I
March 28, 2019
Answered

Alexa controlling a different room! Is she confused?

  • March 28, 2019
  • 11 replies
  • 3382 views
This is weird, and it had never happened before (or I didn't realize it): I have Sonos One's, in the living room and in the bedroom. It's happening that, if I say "Alexa play" and I say it in the living room (a pair of Sonos One's), it responds to me, but it starts playing music in the bedroom (a single Sonos One). The same happens the other way around: I say play or stop in the bedroom, the device acknowledges the command, but execute it in the other room. It does work properly if I name the room, but I didn't need to specify the room before. All of this started to occur right after I was experimenting with Alexa groups (where I tried to create an "everywhere" group). Have any of you had the same difficulty?
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    Best answer by melvimbe
    You might want to repeat the issue and submit a diagnostic within 10 minutes afterwards. Post it here. That might give a Sonos rep something to look at. Calling or using twitter/fb maybe faster.

    https://support.sonos.com/s/article/141?language=en_US

    You might want to take a look at the Alexa groups again. I think a recent Alexa update may be automatically creating groups for newly added Alexa devices. If that's happening, and the names of your devices are getting croossed somehow, maybe that explains what you're seeing?

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    Ger75Author
    Trending Lyricist I
    March 30, 2019
    Ken: I did try that before, didn’t work either (great idea though!). Then I reset the Sonos app. Didn’t work either. I created Alexa groups again. Just in case you know? It didn’t work the first time, but then it started working fine! I think this rather new technology is still buggy and these problems are inevitable to a certain extent. We’ll see how this develops, and I am not touching anything now that my system works (hopefully it’ll stay this way). Cheers.
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