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chriscpmtmp2
Contributor I
November 19, 2017
Question

Alexa confuses Connect and internal speaker

  • November 19, 2017
  • 11 replies
  • 673 views
I have a connect that drives my whole house music library. I have music in 4 rooms. I added 3 echo dots on my main rooms. When steaming from an amazon music station, the only thing I can get Alexa to do on the connect is to skip forward. If I ask Alexa to play a song that I know is in my library, she starts it on the internal speaker, but not the connect.

Originally the 3rd echo day was called "library". Then the SONOS group was also called library. I can't seem to change the SONOS group name, so I changed the dot name. Still no luck.

My voice command is "Alexa, play Boston, Don;t look Back" in Library". She plays it on the Dot speaker (now) called Study.

Any ideas?
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11 replies

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RogerCarey
Lyricist I
November 28, 2017
I suspect others have had this problem, but I cannot get Alexa to recognise my Amazon Prime "device". Amazon have responded by saying that I need an Echo or other Skill device to accompany my Sonos One otherwise Alexa will not sync with it. If that is true, how can Sonos have marketed a product with "built in Alexa" which is patently not the case??
That apart - what should I do now to get the system to work as advertised??
Roger
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