Contributor I

Answered

Alexa chimes but rarely listens

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I have two new Era100s and am having the same problem on both. I have never had this issue on my Sonos Ones.

Alexa is enabled on the speakers. When you say the command word, the Alexa chime plays so that should mean it's listening, but we only get a response around 25% of the time. This happens when the room is totally silent as well as when there is background noise. I have noticed the music already playing doesn't quieten when Alexa is listening, as it does with the Sonos Ones, so I wonder if the voice assistant can't pick up what we are saying.

Tried all the deregister/disable skill/reset fixes I can find, and moved speakers to different positions, and there's been no change. Any ideas anyone?

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Corry PAnswer

Sonos Staff

Hi @LouD183 et al

We now consider this issue resolved. If you continue to see this issue, we recommend you ensure your Sonos system is up-to-date, and if so, to get in touch with our technical support team for assistance.

We thank you for your patience.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

Jasperdekruiff

Lyricist II

Hey, this is a known issue and Sonos is working on a solution with Amazon. That’s all we know at this stage. Check the other threads on this forum for more info.

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LouD183Author

Contributor I

Thank you @Jasperdekruiff, I haven't found the other threads but I will have another look.

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Heralm

Lyricist I

Hi, just commenting to say that I have the same issue with my Era 100 in a very quiet room. The LED just switch on quickly when I say ‘Alexa’ but then stop listening…

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L

LouD183Author

Contributor I

Hi @Heralm, it turns out we are in a crowd of many! I did find other posts on this after the tip-off (thanks @Jasperdekruiff) and, as they said, Sonos are investigating. Until there is a solution, continue asking 3 times!

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Schlumpf

Virtuoso

Yes, Sonos is aware of the problem and although there’s no timeline to communicate they are working on a fix (probably together with Amazon) that hopefully will be released soon.

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Ralf

S

Sherbert

Lyricist III

Same problemo. Is it limited to just the era 100?

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Schlumpf

Virtuoso

Same problemo. Is it limited to just the era 100?

Yes, it is.

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Ralf

M

myllor

Lyricist III

Same problem with Era 100, I hope Sonos finds a solution as soon as possible, it's a typical Era 100 problem and there are many of us.

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Schlumpf

Virtuoso

Same problem with Era 100, I hope Sonos finds a solution as soon as possible, it's a typical Era 100 problem and there are many of us.

As Era100 is one of Sonos newest models and some „face“ of Sonos innovation and quality, I think working on this fix has got a very high priority. But if Sonos is addicted to Amazons help for this, they can’t set the timeline just by themselves.

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Ralf

M

myllor

Lyricist III

I don't know how much Amazon is involved in this problem, it's true that Sonos uses third-party software "Alexa", but it's also true that it has to integrate it into its systems, as it did with Sonos One which suited me very well and as it did with other devices, only with Era 100 there is this problem. I would like to add that my experience as soon as I purchased it was fine, with every request Alexa opened the microphone and waited for the request without missing a beat, then I think the problem arose after an update

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