Skip to main content
Scoobydoofus
Contributor III
January 24, 2019

Alexa can't hear me with music playing

  • January 24, 2019
  • 3 replies
  • 1478 views
Been using a Sonos One in the kitchen for about a year. Initially, the mic sensitivity was awful, but I think it was tweaked in an update and it got much better soon afterwards.

Recently though it's worse than ever. I simply cannot get it to respond, even by shouting, when there's music playing. I have to use the Sonos app to pause it and then it hears me fine. I haven't moved the Sonos, it's up high on a cupboard and nothing else has been put near it or anything like that.

Anyone else having this problem? Was there another update that might account for this?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    3 replies

    Steve1092
    Lyricist III
    January 24, 2019
    Now that you mention it...yes. I have noticed the past few weeks, I either have to silence the One or ask for Alexa right next to the speaker. It has to be a recent update.
    jacob_7
    Prodigy I
    January 25, 2019
    Agree! Alexa has also been struggling to hear me for the last couple of weeks. I can't remember the date of the last update but I think there was one recently.
    Bernado
    Trending Lyricist III
    January 25, 2019
    Yes same here on my Kitchen One, I thought there was a fault initially on mine yesterday when I had to shout at it when standing right by the thing.
    Terms & ConditionsAccessibility statement