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Sachu
Contributor I
November 15, 2018
Answered

Alexa asking to link Spotify Premium Account even though already linked when using Sonos

  • November 15, 2018
  • 39 replies
  • 8119 views
Having an issue where whenever I try to play something on Spotify on Sonos using Alexa, it's just coming up with 'To link your Spotify, please add a premium account in the Alexa app' even though I have already done this.

When I try to play Spotify using just the Echo dot it's playing fine - just doing this when I want it to play on the Sonos!

Anyone have any ideas?

Thank you 🙂
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      Best answer by Jeff S
      Hi everyone,

      The outage affecting Spotify playback through Alexa on Sonos should now be resolved. Please submit a diagnostic report and reply with the confirmation number if any issues continue.

      39 replies

      Show previous replies
      mdetig84
      Lyricist I
      December 7, 2018
      I'm having this issue and can't seem to resolve it using many of the steps provided by others. My confirmation number is 173648517

      There was an outage on Spotify yesterday. Can you please retest and post on this thread if the issue persists?
      Dpaul984
      Lyricist I
      February 24, 2019
      Hi there! I'm having the same issue and can't seem to resolve it . My confirmation number is 819002335
      Thanks
      Smilja
      Smilja
      February 24, 2019
      Hi there! I'm having the same issue and can't seem to resolve it . My confirmation number is 819002335
      Thanks
      Log out of the Spotify app and subsequently out of all Amazon apps (including the Alexa app) that are installed on your mobile device, and afterwards remove and re-authorise the Sonos skill.
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      Dpaul984
      Lyricist I
      February 24, 2019
      Hi there! I'm having the same issue and can't seem to resolve it . My confirmation number is 819002335
      Thanks
      Log out of the Spotify app and subsequently out of all Amazon apps (including the Alexa app) that are installed on your mobile device, and afterwards remove and re-authorise the Sonos skill.

      Hi Smilja, thanks so much for the prompt answer! How do you remove and re-authorise the Sonos skill?
      Smilja
      Smilja
      February 24, 2019
      Hi Smilja, thanks so much for the prompt answer! How do you remove and re-authorise the Sonos skill?
      1. Go to your Sonos app and remove voice services from the room settings
      2. Disable the Sonos Skill in the Alexa app
      3. Go to the following page on a web browser: https://alexa.amazon.com
      4. Then go to Smart Home > Devices > Scroll to the bottom and click Forget All
      5. Go back to the Sonos app and configure voice services

      Hope this helps. 🙂
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      Dpaul984
      Lyricist I
      February 24, 2019
      Hi there! I'm having the same issue and can't seem to resolve it . My confirmation number is 819002335
      Thanks
      Log out of the Spotify app and subsequently out of all Amazon apps (including the Alexa app) that are installed on your mobile device, and afterwards remove and re-authorise the Sonos skill.

      Hi Smilja, thanks so much for the prompt answer! How do you remove and re-authorise the Sonos skill?

      I eventually managed to remove and re-authorise the Sonos skill as well, but no luck 😞
      Smilja
      Smilja
      February 24, 2019
      I eventually managed to remove and re-authorise the Sonos skill as well, but no luck :(
      Did you log out of the Spotify app and of all Amazon apps (including the Alexa app) prior to re-authorising the Sonos skill? Do you have multiple Amazon accounts?
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      Dpaul984
      Lyricist I
      February 24, 2019
      Hi there! I'm having the same issue and can't seem to resolve it . My confirmation number is 819002335
      Thanks
      Log out of the Spotify app and subsequently out of all Amazon apps (including the Alexa app) that are installed on your mobile device, and afterwards remove and re-authorise the Sonos skill.

      Hi Smilja, thanks so much for the prompt answer! How do you remove and re-authorise the Sonos skill?

      I eventually managed to remove and re-authorise the Sonos skill as well, but no luck :(


      Thanks so much! It worked like a charm 🙂
      RDTitus
      Contributor I
      April 21, 2019
      Hi this problem resurfaced with the latest beta update

      Your confirmation number is: 1766512506
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