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Tawny YNWA
Contributor I
December 26, 2018
Answered

Alexa App still "Having trouble Understanding "

  • December 26, 2018
  • 3 replies
  • 516 views
Alexa is still not working on our Sonos one " Sorry im having trouble understanding "..We have an Amazon Echo that is back online.
Ive tried everything i can think of via the Alexa app,Sonos App..Anyone else still having Alexa issues post Christmas day?
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    Best answer by Tawny YNWA
    Problem resolved.I reset the Sonos one and re added Alexa..Back to normal now and fully functional

    3 replies

    Tawny YNWAAuthorAnswer
    Contributor I
    December 26, 2018
    Problem resolved.I reset the Sonos one and re added Alexa..Back to normal now and fully functional
    Smilja
    Smilja
    December 26, 2018
    No need for a factory reset in that case. Removing and re-adding the Sonos Skill would have been sufficient.
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      Tawny YNWAAuthor
      Contributor I
      December 26, 2018
      Hi Smilja,thats exactly what i did and it worked.No hard reset.Many thanks for the reply
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