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Tawny YNWA
Contributor I
Dec 26, 2018 10:10 AM UTC
Answered

Alexa App still "Having trouble Understanding "

Alexa is still not working on our Sonos one " Sorry im having trouble understanding "..We have an Amazon Echo that is back online.
Ive tried everything i can think of via the Alexa app,Sonos App..Anyone else still having Alexa issues post Christmas day?
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    Tawny YNWAAnswer
    Contributor I
    Dec 26, 2018 10:37 AM UTC
    Problem resolved.I reset the Sonos one and re added Alexa..Back to normal now and fully functional
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    3 replies

    Tawny YNWAAuthorAnswer
    Contributor I
    Dec 26, 2018 10:37 AM UTC
    Problem resolved.I reset the Sonos one and re added Alexa..Back to normal now and fully functional
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    Smilja
    Smilja
    Dec 26, 2018 2:17 PM UTC
    No need for a factory reset in that case. Removing and re-adding the Sonos Skill would have been sufficient.
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    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      Tawny YNWAAuthor
      Contributor I
      Dec 26, 2018 2:21 PM UTC
      Hi Smilja,thats exactly what i did and it worked.No hard reset.Many thanks for the reply
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