Contributor I

Answered

Alexa app not discovering any sonos speakers

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Trying to integrate my 4 sonos speakers with my alexa app and its just not working. I search for devices as instructed and my nest heating is appearing as are my hue bulbs but no sign of sonos.

I have updated both the sonos and alexa apps.

Anyone any thoughts?

Device discovery

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Edward RAnswer

Retired Sonos Staff

We have noticed this topic gaining some traction of late. If you are having issues with the above, please check the following.

Ensure that you are in one of the Support Regions for Alexa on Sonos.
If you are, next try the advice in this post:
I had the same issue. Here's how I managed to re-add the speakers.
First, I changed the names of all my speakers from say "kitchen" to "my kitchen".
Then I disabled the skill, re-enabled and started a new device discovery. Nothing.
Then I changed the names back, and suddenly they were discovered upon rescan
If still not able to resolve this problem, please check this thread: Resolving the majority of issues with Alexa on Sonos.

If you are still having issues after trying all of the above, please feel free to start a new topic, or respond below with a diagnostic confirmation number and we will look into this for you at our first opportunity.

Try searching our articles for help with your question: https://www.sonos.com/en/support

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B

bkr11

Lyricist II

Thanks and I'll give it a try next time I'm at the house!

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jacquelineflores

Contributor I

Enabled Sonos skill and link to your Account.

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Smart Dot Support ( https://www.smartdotsupport.com )

R

RazAquato

Lyricist I

I had the same issue. Here's how I managed to re-add the speakers.
First, I changed the names of all my speakers from say "kitchen" to "my kitchen".
Then I disabled the skill, re-enabled and started a new device discovery. Nothing.
Then I changed the names back, and suddenly they were discovered upon rescan

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S

Seacube

Contributor I

I had the same issue. Here's how I managed to re-add the speakers.
First, I changed the names of all my speakers from say "kitchen" to "my kitchen".
Then I disabled the skill, re-enabled and started a new device discovery. Nothing.
Then I changed the names back, and suddenly they were discovered upon rescan

After trying every other fix, and having reset everything possible, this was the only solution that worked for me. Thank you.

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D

danellisuk

Lyricist III

I had the same issue. Here's how I managed to re-add the speakers.
First, I changed the names of all my speakers from say "kitchen" to "my kitchen".
Then I disabled the skill, re-enabled and started a new device discovery. Nothing.
Then I changed the names back, and suddenly they were discovered upon rescan

Same issue here after hours of frustration. Thank you!

Translate

Edward RAnswer

Retired Sonos Staff

We have noticed this topic gaining some traction of late. If you are having issues with the above, please check the following.

Ensure that you are in one of the Support Regions for Alexa on Sonos.
If you are, next try the advice in this post:
I had the same issue. Here's how I managed to re-add the speakers.
First, I changed the names of all my speakers from say "kitchen" to "my kitchen".
Then I disabled the skill, re-enabled and started a new device discovery. Nothing.
Then I changed the names back, and suddenly they were discovered upon rescan
If still not able to resolve this problem, please check this thread: Resolving the majority of issues with Alexa on Sonos.

If you are still having issues after trying all of the above, please feel free to start a new topic, or respond below with a diagnostic confirmation number and we will look into this for you at our first opportunity.

Translate

Try searching our articles for help with your question: https://www.sonos.com/en/support

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