Alexa and Spotify Commands not working

First, check in the Alexa app for Smart Devices having duplicate names. Second, try using "pause" instead of stop and specify the room name.

Thanks, but not working. In fact none of the commands seem to work using Spotify. TuneIn is fine.

Thanks, but not working. In fact none of the commands seem to work using Spotify. TuneIn is fine.

Can you just confirm the command syntax that you using? Are you using a Sonos One or other Sonos players with an Echo device?

It's a Sonos One. So, for example, 'Alexa: stop' 'Alexa: turn off'. No commands work when playing Spotify.

It's a Sonos One. So, for example, 'Alexa: stop' 'Alexa: turn off'. No commands work when playing Spotify.

So can you confirm that you have:

1/ Added Spotify in the Alexa App>Music, Video & Books
2/ Set Spotify as your default music source in the Alexa App>Settings>Music & Media

Please try 'Alexa, Play soft jazz' or 'Alexa, Play Piano Chill Playlist'

If these don't work can you confirm that you only have one Spotify account and that the same one is identified as a Music Source within the Sonos App and the Alexa App.

Those commands did work, but once they started playing I couldn't stop them.

Those commands did work, but once they started playing I couldn't stop them.

I would try again, and when it fails, submit a diagnostic to Sonos and post the reference number here. You may also want to check your Alexa dialog history on the Alexa app to see if anything is being interpreted wrong.

To submit a diagnostic: https://sonos.custhelp.com/app/answers/detail/a_id/142

To check Alexa dialog history: https://www.amazon.com/gp/help/customer/display.html?nodeId=201602040

It's a Sonos One. So, for example, 'Alexa: stop' 'Alexa: turn off'. No commands work when playing Spotify.
So can you confirm that you have:
1/ Added Spotify in the Alexa App>Music, Video & Books
2/ Set Spotify as your default music source in the Alexa App>Settings>Music & Media.

I have similar issue when I try 1. It reports “app support unavailable”
So “Alexa, skip this track” she asks “what do you want to play” .
Yet Alexa play Rolling Stones is ok
(I have premium Spotify trial) through Sonos one

Tried
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
This worked for me

Had a good support call with Sonos. Basically removed then re-added skill from Alexa website and all commands now working. His top tip was if you make any changes do it via the website, and not the Alexa app. This is known to have bugs in it which Amazon need to fix, whereas the website is fine.