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Argyle
Contributor I
December 27, 2017
Question

Alexa and Spotify Commands not working

  • December 27, 2017
  • 14 replies
  • 5561 views
Alexa does not respond to 'stop' when using Spotify. Anybody any idea why?
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    14 replies

    jgatie
    jgatie
    December 27, 2017
    First, check in the Alexa app for Smart Devices having duplicate names. Second, try using "pause" instead of stop and specify the room name.
    ArgyleAuthor
    Contributor I
    December 28, 2017
    Thanks, but not working. In fact none of the commands seem to work using Spotify. TuneIn is fine.
    UKMedia
    UKMedia
    December 28, 2017
    Thanks, but not working. In fact none of the commands seem to work using Spotify. TuneIn is fine.

    Can you just confirm the command syntax that you using? Are you using a Sonos One or other Sonos players with an Echo device?
    Remember: Sometimes Red Wine helps :)
    ArgyleAuthor
    Contributor I
    December 28, 2017
    It's a Sonos One. So, for example, 'Alexa: stop' 'Alexa: turn off'. No commands work when playing Spotify.
    UKMedia
    UKMedia
    December 28, 2017
    It's a Sonos One. So, for example, 'Alexa: stop' 'Alexa: turn off'. No commands work when playing Spotify.

    So can you confirm that you have:

    1/ Added Spotify in the Alexa App>Music, Video & Books
    2/ Set Spotify as your default music source in the Alexa App>Settings>Music & Media

    Please try 'Alexa, Play soft jazz' or 'Alexa, Play Piano Chill Playlist'

    If these don't work can you confirm that you only have one Spotify account and that the same one is identified as a Music Source within the Sonos App and the Alexa App.
    Remember: Sometimes Red Wine helps :)
    ArgyleAuthor
    Contributor I
    December 28, 2017
    Those commands did work, but once they started playing I couldn't stop them.
    jgatie
    jgatie
    December 28, 2017
    Those commands did work, but once they started playing I couldn't stop them.

    I would try again, and when it fails, submit a diagnostic to Sonos and post the reference number here. You may also want to check your Alexa dialog history on the Alexa app to see if anything is being interpreted wrong.

    To submit a diagnostic: https://sonos.custhelp.com/app/answers/detail/a_id/142

    To check Alexa dialog history: https://www.amazon.com/gp/help/customer/display.html?nodeId=201602040
    User228754
    User228754
    Avid Contributor III
    December 28, 2017
    It's a Sonos One. So, for example, 'Alexa: stop' 'Alexa: turn off'. No commands work when playing Spotify.
    So can you confirm that you have:
    1/ Added Spotify in the Alexa App>Music, Video & Books
    2/ Set Spotify as your default music source in the Alexa App>Settings>Music & Media.

    I have similar issue when I try 1. It reports “app support unavailable”
    So “Alexa, skip this track” she asks “what do you want to play” .
    Yet Alexa play Rolling Stones is ok
    (I have premium Spotify trial) through Sonos one
    IAS, (arc/Beam)with 2x PLAY3s, 2x PLAY1s, 2x Sonos One!
    User228754
    User228754
    Avid Contributor III
    December 29, 2017
    Tried
    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
    This worked for me
    IAS, (arc/Beam)with 2x PLAY3s, 2x PLAY1s, 2x Sonos One!
    ArgyleAuthor
    Contributor I
    December 29, 2017
    Had a good support call with Sonos. Basically removed then re-added skill from Alexa website and all commands now working. His top tip was if you make any changes do it via the website, and not the Alexa app. This is known to have bugs in it which Amazon need to fix, whereas the website is fine.
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