Skip to main content
Mdp1949
Contributor I
Aug 20, 2018 4:34 PM UTC
Answered

Alexa and Spotify

I have a proplem with my recently bought Sonos/Alexa. When I tell Alexa to connect to Spotify it responds saying 'sorry that device is offline'. Similarly, when I ask it to connect to a radio stn, Alexa acknowledges request but nothing happens. Can anyone help me to solve this problem please?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Mdp1949Answer
    Contributor I
    Aug 21, 2018 9:19 AM UTC
    Problem now solved, had to disable sonos skill and voice services in alexa and then re-enable them. Everything appears to be working normally now.
    View in thread

    7 replies

    UKMedia
    UKMedia
    Aug 20, 2018 4:55 PM UTC
    If you set Spotify as your 'Default Music Service' in the Alexa App>Settings>Music & Media>Choose default music services, you don't need to mention Spotify in the command. 'Alexa, Play Soft Jazz' will automatically play from Spotify if it can find the music.
    Translate
    Remember: Sometimes Red Wine helps :)
    Mdp1949Author
    Contributor I
    Aug 20, 2018 5:05 PM UTC
    Spotify is already set as the default music service, problem persists
    Translate
    jgatie
    jgatie
    Aug 20, 2018 5:10 PM UTC
    Tell Alexa to discover devices. Then check in the Alexa app to see if the name you gave to the Sonos One conflicts with any other smart devices.
    Translate
    Mdp1949Author
    Contributor I
    Aug 20, 2018 5:34 PM UTC
    Tried that but said it couldn't find any and to enable Smart Home skill, but when I try to do that it requires username and password. I haven't a clue what they are !
    Translate
    Mdp1949Author
    Contributor I
    Aug 20, 2018 5:38 PM UTC
    Sorry ,found sonos smart skill and it is enabled
    Translate
    UKMedia
    UKMedia
    Aug 21, 2018 7:54 AM UTC
    Have you added the same Spotify premium account (It must be a premium account) to both the Alexa and Sonos apps?
    Translate
    Remember: Sometimes Red Wine helps :)
    Mdp1949AuthorAnswer
    Contributor I
    Aug 21, 2018 9:19 AM UTC
    Problem now solved, had to disable sonos skill and voice services in alexa and then re-enable them. Everything appears to be working normally now.
    Translate
    Terms & ConditionsAccessibility statement