Alexa and Spotify

Forum|Forum|8 years ago
August 20, 2018
7 replies
653 views

I have a proplem with my recently bought Sonos/Alexa. When I tell Alexa to connect to Spotify it responds saying 'sorry that device is offline'. Similarly, when I ask it to connect to a radio stn, Alexa acknowledges request but nothing happens. Can anyone help me to solve this problem please?

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Best answer by Mdp1949

Problem now solved, had to disable sonos skill and voice services in alexa and then re-enable them. Everything appears to be working normally now.

UKMedia

If you set Spotify as your 'Default Music Service' in the Alexa App>Settings>Music & Media>Choose default music services, you don't need to mention Spotify in the command. 'Alexa, Play Soft Jazz' will automatically play from Spotify if it can find the music.

Remember: Sometimes Red Wine helps :)

M

Mdp1949Author

Contributor I

Spotify is already set as the default music service, problem persists

jgatie

Tell Alexa to discover devices. Then check in the Alexa app to see if the name you gave to the Sonos One conflicts with any other smart devices.

M

Mdp1949Author

Contributor I

Tried that but said it couldn't find any and to enable Smart Home skill, but when I try to do that it requires username and password. I haven't a clue what they are !

M

Mdp1949Author

Contributor I

Sorry ,found sonos smart skill and it is enabled

UKMedia

Have you added the same Spotify premium account (It must be a premium account) to both the Alexa and Sonos apps?

Remember: Sometimes Red Wine helps :)

M

Mdp1949AuthorAnswer

Contributor I

Problem now solved, had to disable sonos skill and voice services in alexa and then re-enable them. Everything appears to be working normally now.