Contributor I

Alexa and SiriusXM trouble

Forum|Forum|9 years ago
October 4, 2017
15 replies
3637 views

I say, "Alexa, play DeepTracks [name of station] on SiriusXM in Library [name of speakers]." Alexa makes a deep tone, and nothing plays.

SiriusXM

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JoelG

Lyricist I

I have the exact same issue. No manner of channel selection seems to work. All the other services are fine. Is this forum monitored by Sonos. If not how to contact them

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AaricEAuthor

Contributor I

I have the exact same issue. No manner of channel selection seems to work. All the other services are fine. Is this forum monitored by Sonos. If not how to contact them

https://twitter.com/sonossupport

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southern gal

Chromatic Producer I

I had a problem using the channel name also last night. once i said channel and the # Alexa understood and sent the right info to Sonos and it played.

Southern Gal

Keith N

Sonos Staff

Hi there, JoelG:

If you go into the Amazon Alexa app does it show the commands you are saying just as you said them? You can find this by tapping on Menu > Settings > History within the Alexa app. Also, if you happen to have a customized name for the room, first try it with a generic room name like "Living Room" or "Bedroom".

You may also find this FAQ helpful.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

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shadowdog3

Contributor I

Try using channel number instead. Channel name wouldn’t work for me either.

Yes right on, I'm finding Channel numbers lead to least problems??

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