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AaricE
Contributor I
Oct 4, 2017 10:18 PM UTC

Alexa and SiriusXM trouble

I say, "Alexa, play DeepTracks [name of station] on SiriusXM in Library [name of speakers]." Alexa makes a deep tone, and nothing plays.
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JoelG
Lyricist I
Oct 5, 2017 9:52 PM UTC
I have the exact same issue. No manner of channel selection seems to work. All the other services are fine. Is this forum monitored by Sonos. If not how to contact them
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    AaricEAuthor
    Contributor I
    Oct 5, 2017 9:55 PM UTC
    I have the exact same issue. No manner of channel selection seems to work. All the other services are fine. Is this forum monitored by Sonos. If not how to contact them

    https://twitter.com/sonossupport
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    southern gal
    Chromatic Producer I
    Oct 5, 2017 9:58 PM UTC
    I had a problem using the channel name also last night. once i said channel and the # Alexa understood and sent the right info to Sonos and it played.
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    Southern Gal
      Keith N
      Keith N
      Sonos Staff
      Oct 5, 2017 10:42 PM UTC
      Hi there, JoelG:

      If you go into the Amazon Alexa app does it show the commands you are saying just as you said them? You can find this by tapping on Menu > Settings > History within the Alexa app. Also, if you happen to have a customized name for the room, first try it with a generic room name like "Living Room" or "Bedroom".

      You may also find this FAQ helpful.
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      shadowdog3
      Contributor I
      Dec 21, 2017 1:04 AM UTC
      Try using channel number instead. Channel name wouldn’t work for me either.

      Yes right on, I'm finding Channel numbers lead to least problems??
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