Alexa and Flash Briefing

Yes, try the alexa forums. It's hardly a Sonos issue!

First thought is, what does this have to do with Sonos? Sounds like you're having an issue with Amazon, unless somehow there's a Sonos speaker involved.

One conjecture could be it's a Sonos One, before release date that you're having trouble with. If so, i'm pretty sure I can't help you, I just don't have enough knowledge to assist. It's also a possibility that you've got a Echo device hooked up to the input of a Sonos device, in which case it's likely the "ducking" feature that's causing the volume of the Echo device to drop so much that it's not being heard on the speaker.

Any chance you might give more information to us, to at least have some hope of giving you more help?

The Alexa Forums HERE? Or where?

This IS a Sonos Issue...I am using a SONOS: ONE. It IS Alexa. So it is "HARDLY" a SONOS Issue.

Airgetlam
I have a new SONOS ONE. There are a million bugs to it and at this point not worth the aggrevation..but I'm trying to make everything work with it...ALEXA is the whole point of it.

Well, as I said, I just don't have enough information, since my stores won't break the date of sale indicated, which is October 24. The other point I'd raise is that the Alexa integration is still in beta, as indicated in many places across these boards and in the press releases.

That being said, can I recommend that you submit a system diagnostic, and post the number here, for the folks at Sonos to look at? Or perhaps avail yourself of the 24/7 coverage that Sonos provides? You can find more information about that at www.sonos.com/contact

Thanks. I've done the diagnostic submission. And the 24/7 support is incredibly slow. That's why I turned to this board. And if Alexa is in beta perhaps they shouldn't have been selling these ONES.

.Thanks. I've done the diagnostic submission. And the 24/7 support is incredibly slow. That's why I turned to this board. And if Alexa is in beta perhaps they shouldn't have been selling these ONES.

Uhhh, did you miss the fact that they actually aren't selling the ONES. :8

Anyway, you must post the reference number for the diagnostic report here in order for them to link it to you.

I've sent it to them.

I've sent it to them.

Oh jeez. :8

It doesn't matter if you sent it to them. You need to post the reference number here or they aren't going to connect it to a particular problem. They get hundreds of spurious diagnostics a day from people just messing around.