Avid Contributor I

Answered

Alexa and Apple Music

5 replies
1017 views
Translate All

Alexa will work if I say time weather alarm

but when I ask to play Apple Music it will say connecting to apple. Music

then say having trouble connecting

ty for any help

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi @stevemg

Welcome to the Sonos Community!

If rebooting your router by switching it off for at least 30 seconds does not help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Ken_Griffiths

Try removing the ‘Sonos Skill’ in the Amazon Alexa App and wait a minute and then add it back again and see if that fixes things. If no joy with that, then reauthorise your Apple Music service in both the Sonos and Alexa Apps and ensure it’s set as the default service in the Alexa App too.

Translate

S

stevemgAuthor

Avid Contributor I

Ty I’ll give it a try

Translate

S

stevemgAuthor

Avid Contributor I

That didn’t work now. Alexa won’t play tunein radio

Translate

Corry PAnswer

Sonos Staff

Hi @stevemg

Welcome to the Sonos Community!

If rebooting your router by switching it off for at least 30 seconds does not help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Translate

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

stevemgAuthor

Avid Contributor I

Ty corry for taking the time to reply

Translate

Sign up

Login to the community