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djm1
Lyricist I
December 27, 2017
Answered

Alexa

  • December 27, 2017
  • 8 replies
  • 580 views
I bought a Sonus1 with Alexa. Set up ok and worked wonderfully. Yesterday Alexa stopped talking. Ecerything looks ok but U cannot get Alexa to work again?
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      Best answer by djm1
      Many thanks for the info. I spoke to numerous 'experts' the only solution was they said a factory reset. By chance I found the 'mic switch' so we are now on speaking terms! Thanks for your suggestions - a simple description of the limited controls on the boxed leaflet would save a lot of problems for what is a beautiful product. Happy New Year.

      8 replies

      Keith N
      Keith N
      Sonos Staff
      December 28, 2017
      Hey there, djm1. Thanks for posting and welcome to the Community. Does your speaker still appear in the Alexa app? Do you hear a chime when you say Alexa? Thanks for clarifying.
      Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
      UKMedia
      UKMedia
      December 28, 2017
      Also, can you check that the small white round light is still showing on the top of the Sonos One? If not, you've accidentally turned the mic off, just touch the mic symbol on the top and it will toggle back on.
      Remember: Sometimes Red Wine helps :)
      djm1AuthorAnswer
      Lyricist I
      December 28, 2017
      Many thanks for the info. I spoke to numerous 'experts' the only solution was they said a factory reset. By chance I found the 'mic switch' so we are now on speaking terms! Thanks for your suggestions - a simple description of the limited controls on the boxed leaflet would save a lot of problems for what is a beautiful product. Happy New Year.
      FulshearKid
      FulshearKid
      Lyricist II
      April 22, 2018
      My #Alexa has stopped working. It shows up in my Alexa app with serial number, but still does not respond. I have on several occasions gotten the following "Sorry I am having trouble understanding right now. Please try a little later" How can I fix?
      jgatie
      jgatie
      April 22, 2018
      That reply is indicative of the unit losing internet access.
      FulshearKid
      FulshearKid
      Lyricist II
      April 22, 2018
      My sonos speaker works via the network connection. The speaker is shown on the Alexa app, but no Alexa
      UKMedia
      UKMedia
      April 23, 2018
      A few things to check:

      1/ Open the Alexa App>Settings and check your Sonos One is shown as On-Line;
      2/ Try a command and then check Alexa App>Settings>History and ensure that Alexa heard you;

      If the answer to these two questions is 'Yes' then jgatie's suggestion still stands. Can you power down these devices in this order letting each one complete the boot cycle before moving to the next:

      - Router
      - Any wired network switch
      - Any wired Sonos device
      - Any other Sonos device

      If the answer to either of the questions is 'No', then please follow the steps I've listed within the Answer to this post:

      https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126

      Let us know how you get on.
      Remember: Sometimes Red Wine helps :)
      FulshearKid
      FulshearKid
      Lyricist II
      May 1, 2018
      Ok I resolved my issue. My solution was to unplug my SonosOne. Next while holding the infinity button (lower back) replug in the device. Follow the startup sequence as if new. This resolved one of my speakers and the other also came back following the same.
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