Question
2 Sonos One speakers in differnet geographical locations and one alexa app is showing both speakers
My boyfriend and I just purchased Sonos One speakers.He lives in S.C and I live Georgia. We can't get alexa to recognize the Sonos skill on his Sonos One. So, commmnds like "stop music or "play music" is unrecognizable. Alexa keeps stating to enable the Sonos skill or smart home skill. We've uninstalled, disabled, re-enabled the Sonos skill, the alexa and Sonos app and even reset factory the Sonos One speaker...no luck. Interestingly enough, we both have separate amazon alexa accounts but when he goes through Voice Services addition via the Sonos App, the Sonos One immediatley pops up with a description of "Online" in my Alexa App and not his. I can see in my "History" the commands he is calling out to alexa in S.C. The commands do not register in his history in his alexa app. So in my alexa app under Settings and Devices I see 3 different Sonos Ones: I see a descriiption Sonos One, a descriiption of My Sonos One with Online under the name, and I see His Sonos One with Online under the name. The wires are somehow crossed. Anyone else experiencing this? Need help to resolve please.