Answered
2 Issues with Alexa and Sonos, Can you help?
Hi,
I was able to set up my connection with Alexa and Sonos, and I can use Alexa to start playing music without any issues.
However, once the music starts, I have two issues: 1. I cannot stop the music. 2. the music stops playing after a single song.
For example, if I say "Alexa, play the Beatles in the living room", music will start up on the Sonos system. However, if I ask her to stop the music ("Alexa, stop the music in the living room," "Alexa, pause the music in the living room"), she dims the sound of the Sonos speakers, responds with "I can change the playback mode only when music is playing" and then raises the volume of the living room again.
When first requested to play music, Alexa responds with something like, "Shuffling popular songs by the Beatles in the Living Room." However, she stops playing after a single song, every time, no matter what the playlist. If I play the same playlist through the sonos app, it keeps playing.
I'm not sure what the issue is, since clearly she is connected (she can start playing music) but then she seems to forget that she is playing music, thus disabling the ability to stop music playback or continue listening past a single song.
In case it is helpful, here is a bit about the setup:
Alexa device is an Echo Dot, connected to Wifi
Sonos Living Room speakers include: Playbar, Sub, and 2 Play 1 speakers, connected to the Sonos Bridge wireless network.
No Echo devices are linked via line in to any Sonos devices.
I would appreciate some help in getting these two issues resolved. After waiting so long for Alexa integration, it's sad to see it launched but not really working. Thanks in advance for any constructive help you may have to offer.
I was able to set up my connection with Alexa and Sonos, and I can use Alexa to start playing music without any issues.
However, once the music starts, I have two issues: 1. I cannot stop the music. 2. the music stops playing after a single song.
For example, if I say "Alexa, play the Beatles in the living room", music will start up on the Sonos system. However, if I ask her to stop the music ("Alexa, stop the music in the living room," "Alexa, pause the music in the living room"), she dims the sound of the Sonos speakers, responds with "I can change the playback mode only when music is playing" and then raises the volume of the living room again.
When first requested to play music, Alexa responds with something like, "Shuffling popular songs by the Beatles in the Living Room." However, she stops playing after a single song, every time, no matter what the playlist. If I play the same playlist through the sonos app, it keeps playing.
I'm not sure what the issue is, since clearly she is connected (she can start playing music) but then she seems to forget that she is playing music, thus disabling the ability to stop music playback or continue listening past a single song.
In case it is helpful, here is a bit about the setup:
Alexa device is an Echo Dot, connected to Wifi
Sonos Living Room speakers include: Playbar, Sub, and 2 Play 1 speakers, connected to the Sonos Bridge wireless network.
No Echo devices are linked via line in to any Sonos devices.
I would appreciate some help in getting these two issues resolved. After waiting so long for Alexa integration, it's sad to see it launched but not really working. Thanks in advance for any constructive help you may have to offer.