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Jellyman
Contributor I
April 28, 2018

10-15 Second line-in Latency on Play 5 with Alexa

  • April 28, 2018
  • 5 replies
  • 819 views
There is at least a 10 second delay in getting an audio signal be heard on my 2nd Gen Play 5 from my Amazon Echo. No it is not the Echo. I have no delay when plug my headphones or other 3.mm speakers. Sonos is pointing fingers at Amazon and vice versa. I have spent hours on the phone trying to resolve. It makes my Echo enabled Sonos system almost unusable for anything but playing music. In case someone from Sonos tech support is monitoring this, here is my case number. TT - ESCP1 - Volume adjustments as delayed [Incident: 180405-001024]
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    5 replies

    Ken_Griffiths
    Ken_Griffiths
    April 29, 2018
    Jellyman,

    Do you have the echo device cabled to the Play-5 and are you using the Sonos Skill in the Alexa App at the same time?
    JellymanAuthor
    Contributor I
    April 29, 2018
    Thank you for your reply. Yes I do. This is nothing simple I can guarantee you after having at least 5 calls with Sonos tech support, including their technical level support. '
    Smilja
    Smilja
    April 29, 2018
    Thank you for your reply. Yes I do. This is nothing simple I can guarantee you after having at least 5 calls with Sonos tech support, including their technical level support. '
    You should choose one or the other, either the Echo connected to the Play:5 or the Sonos Skill. Surely the people from Sonos Tech told you that a mixed mode is not recommended.
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    JellymanAuthor
    Contributor I
    April 29, 2018
    No they didn't. Super surprising. I will take your advice. Thank you!
    Ken_Griffiths
    Ken_Griffiths
    April 29, 2018
    Jellyman,
    Yes if you cable the echo device to any speaker you are really using the Amazon Echo side of things... it just improves the sound output of the echo device and you need to use Amazon's own instructions to control your music output via the attached speaker.

    If you install the Sonos Skill in the Alexa app you are then switching over to using the Sonos smart-home side of things and using the Sonos voice instructions to control the speaker over WiFi (echo dot is not cabled to the speakers line-in)...this method uses 'audio ducking' in a certain way and is why you have not been hearing some of the Alexa responses and have experienced audio delays.

    As smilja say you need to use it one way or the other.

    (A) Sonos speaker uncabled to echo dot, with Sonos skill installed in Alexa App... or..
    (B) Sonos speaker cabled to the echo dot line-out, with no Sonos Skill installed.

    The choice is yours, but obviously, you can’t have both.
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