I have a number of Gen 2 and Gen 1 devices. As a number of my gen 1 devices are fine, I refuse to just scrap them to move to the full app.
Up until recently, everything was working fine. I have been using the gen 1 app and have both gen 1 and 2 items working fine. 3 of the gen 2 items had alexa integrated in them.
Then over the weekend for some reason my sonos app lost all my devices bar 1. A quick power reset didn't work so I had to manually reset and connect them again (pain). Now I have all the items back, but I can't get Alexa working on the 3 devices.
When I go to add the voice control in the gen 1 app I keep getting a “there was a problem adding alexa” issue. The voice contol button on the sonos devices won't turn on and I can't enable the voice control.
I've tried deregistering all the devices on Amazon, deleting the skills in Alexa, but still have the same issue. The fact that the Alexa app can connect to them tells me that its an issue on the Sonos side.
Has anyone any ideas on how to overcome this. Such a pain all weekend with the app just dropping my devices randomly and now not being able to be setup as before.
Thanks for any input.
Best answer by Ken_GriffithsView original