Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

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  • 24,148 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3079 Topics

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SfguyContributor I
posted in Amazon Alexa and Sonos

Disable Alexa mute on single speaker

Hi, I have a mix of Sonos One and older speakers. I have a Play3 in the baby’s room and every time I speak to Alexa in any room it’ll mute the Play3 which might be playing white noise for the baby. I tried removing the speaker from the Alexa devices but it’ll still get muted any time I say Alexa. How can I make this stop?

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5 years ago
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CroissantsContributor I
asked in Amazon Alexa and Sonos

Alexa and Beam problems

Hey guys, Before I added the Beam to the family room, I had a sonos one setup for music and Alexa. Now placed the beam in the family room and moved the one to a different room. The beam/tv is now called “Family Room” I have Philips hue lightbulbs in the family room and when I used to say “Alexa, turn off the family room lights”. The light would turn off as expected. Now when I say the same phrase. The tv turns off and not the lights. It seems Alexa doesn’t listen to the full phrase and just thinks I want the tv off Any suggestions? Thanks Kevin

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J
5 years ago
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billythefish1969Contributor I
posted in Amazon Alexa and Sonos

Alexa keeps saying "Sorry I am having problems understanding right now. Please try a little later"

Alexa keeps saying "Sorry I am having problems understanding right now. Please try a little later". When she says this she also changes her accent from British to American.

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chris4x4
5 years ago
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SanFranContributor I
posted in Amazon Alexa and Sonos

Linking FireTV to a Sonos One

Trying to link my FireTV to my Sonos One, but when I click on the Link URL, will get a message stating ‘Sorry, we could not find any devices to link’. Network strength is very strong, and I’ve spent the last 30 minutes trying to diagnose the issue. Any ideas?

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5 years ago
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Bob69Contributor I
posted in Amazon Alexa and Sonos

Spotify on my sonos beam issue

If you are having this message "this is not supported on this device " then you must go to the alexa app and in the settings tab go to smart devices and search and add your back into the list. It will then work.

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M
5 years ago
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pault777Contributor I
posted in Amazon Alexa and Sonos

Beam not showing up as "Alexa enabled device," can't update location, Alexa says there's a problem

I'm having several issues with Alexa and my new Beam. None of them seem to be affecting functionality, but the Alexa app isn't able to perform some actions, and shows an error message. First, a quick rundown of my setup: Devices: Nursery - Play:1 Dining Room - Play:1 Living Room - Beam/Play:1/Play:1 stereo setup with TV Before, I just had one Play:1 in the living room, and everything was working perfectly. I added the Beam, and combined two Play:1s with it to create Dolby 5.1 surrounds. Let me be clear, from the Sonos app, everything seems to be working as expected (and the sound is incredible, by the way). But within the Alexa app, I have a few issues: 1. I'm not able to add my location to multiple devices. I've seen this issue come up for several people, so perhaps it will be fixed in the future, but it is a bit annoying that I can't add it. 2. In the "Living Room" group, there's an error message at the top, and it didn't exist before adding the Beam setup, so

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C
5 years ago
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cyril75017Contributor I
posted in Amazon Alexa and Sonos

Turn off Alexa Voice Feedback

Hi, On your Beam FAQ page, we can read this : Do Sonos Beam microphones hear me when audio is playing? Yes. Five far-field microphones are built in to Sonos Beam to detect your voice from any direction, anywhere in the room. You can speak at natural volume to activate Alexa-supported voice commands. [b]Based on your preference, you can choose to have voice feedback turned on or off.[/b] Could you please explain what does this mean exactly and how we can turn this off or on ? Regards, Cyril

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J
5 years ago
Soundimage
SoundimageContributor I
posted in Amazon Alexa and Sonos

Voice control in Belgium

Hi, Alexa is now speaking french for some weeks. I now control my sonos speakers via my Echo dot and the Sonos Skill... and this works great! Why don't you let Alexa directly work on the Sonos One and Beam in Belgium like it does in France?

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Soundimage
5 years ago
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Paulw93Contributor I
posted in Amazon Alexa and Sonos

Can’t connect ALEXA app on Sonos Beam

I’m Alexa app on my I phone says I’m offline so can’t connect it to my TV. The Beam works on my TV but as the Alexa app says it’s offline I can’t use any voice instructions. Help would be appreciated. Thanks Paul

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R
5 years ago
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dbonderContributor I
posted in Amazon Alexa and Sonos

Sonos won't connect to Amazon

Just got a Sonos One, but when trying to set it up to connect to Alexa, i get errors. I get to the "Steps to set up Alexa" stage, click on "Connect your Amazon account" and enter my amazon account credentials. But when i do, i get the message "We're sorry! An error occurred when we tried to process your request. Rest assured we're already working on the problem...". Not sure if this is because i'm in Canada and maybe it's trying to connect to Amazon.com instead of .ca? However when i go into my Alexa account, in my devices i see "Daniel's Sonos One" (but no other devices). Whats going on here?

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Keith N
5 years ago
RWQuick
RWQuickTrending Lyricist I
posted in Amazon Alexa and Sonos

Is Alexa blocking access to my Chromecast on the Beam?

I’m having a problem using my Chromecast with my beam - beam is installed on hdmi-arc and Chromecast is installed on hdmi #3 on my Vizio tv. After install I can’t cast Netflix or YouTube to the tv. The Chromecast worked just fine before moving it to hdmi #3. Any clues?

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RWQuick
5 years ago
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NWTSAvid Contributor I
posted in Amazon Alexa and Sonos

Beam and Alexa still loud even at lowest level

When i use tv remote or phone to in/decrease the volume it goes up/down 2 steps with just one press. Eg from 0 silent to 2 then 4 and 6 etc. (I normally keep it at 6 during day time and 2 which is the lowest level at night. Alexa is loud too when at night if i ask for something. If the sound is mute and i want to increase just a bit it is better to use a remote or sonos app. If i ask Alexa she would turn it up from 0 to 10 which is too loud. Is there possible way to reduce her voulme when she replies? My set up in tv room is just a beam and 2x play 1 rear surrounds 5.1 dolby digital.

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P
5 years ago
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nietzschexContributor I
asked in Amazon Alexa and Sonos

How to activate Alexa mics on Sonos One surrounds?

I have a Beam with two Sonos One surrounds, and it's my understanding that the mics on the Sonos Ones are by default OFF, and that the Beam is the only one with mic input for Alexa. Is there a way to turn on the mics on the Ones? I ask because I'm usually closer to the Ones than the Beam when using Alexa, and Alexa on the Beam usually has trouble hearing me (I usually have to yell). Thanks!

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M
2 years ago
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deano1xAvid Contributor I
posted in Amazon Alexa and Sonos

Can you ask Alexa what song is playing on internet radio?

I see you can ask Google Home Mini what song is playing on Spotify and you will get the relevant answer but it won’t tell you the name of a song playing on internet radio on Tunein. Can you ask Alexa on Sonos One what song is playing on internet radio, for example, from WBGO JAZZ radio in the same way you can on Spotify?

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5 years ago
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MADJDContributor I
posted in Amazon Alexa and Sonos

Sonos One and multiple Amazon account logins

Hi, I would like to purchase 3 Sonos Ones for our bedrooms and get rid of our amazon dots. If my teenagers have their own amazon prime login with the Amazon family share would they be able to login with their accounts but still have the speakers in their own room in the controller app?

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UKMedia
5 years ago
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cpressley46Contributor I
asked in Amazon Alexa and Sonos

Problems with Sonos Beam and Alexa integration

I've given this two attempts so far and am getting pretty frustrated with the process. Hoping this can shortcut me to a solution. :) I just got my Sonos Beam. It's setup and working fine as a standalone speaker (I can play music on it through the Sonos App), and it's also working fine as a speaker for my TV (connected via HDMI-ARC). I also have an Amazon Echo in the same room. I'm trying to power on/off my TV using Alexa. When I say, "Alexa, turn the TV on" she responds with, "Sorry, I didn't find a device named TV." From within the Alexa app, when I select "Add Device," the discovering devices wizard begins but always comes back with "No new devices found." ???? Thanks, Chris

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C
5 years ago
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jamesedgeContributor I
asked in Amazon Alexa and Sonos

Streaming a bluetooth device to Sonos speakers

Hi, I have an echo dot and a sonos setup in my living room, it all seems to be working fine in general (e.g. streaming music/radio by voice command). I also have a record player which can stream via bluetooth to a speaker - and I can connect this to the echo dot and play on its internal speaker. However, I would like to direct the output to the sonos setup. Is this possible? I tried various voice commands (e.g. 'play on living room', 'play bluetooth on living room' etc.) - but they aren't accepted. Is it possible to use an echo dot as a bridge in this way? Thanks

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J
5 years ago
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DONK2150Contributor I
posted in Amazon Alexa and Sonos

Sonos speaker won't play using Alexa.

Hi, I can't seem to get Sonos to play a song when I tell Alexa, "Play XX in the Kitchen" - Here is some additional information. Both Amazon Alexa and Sonos do work fine independently. I have enabled the Sonos skill in the Amazon Alexa app. I have set up Sonos in the '"Kitchen". Sonos does work fine if I control Sonos from my Sonos App. However, when I tell Alexa to play a song in tn the "Kitchen", she seems to accept the command perfectly but no sound comes out of the speaker. Any ideas? Additionally, I recently moved, so not sure if that should make a difference. Thanks

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W
5 years ago
MeteuL
MeteuLContributor I
posted in Amazon Alexa and Sonos

Amazon Alexa and Google Calendar

I just bought a Sonos Beam and it set up easily and everything works well with the exception of "Alexa, what's on my calendar for today?'" I can only get a response from my echo dot...neither my Sonos Beam nor my Sonos One can get this info for me...they don't seem to be able to access my Google Calendar and I get the "Hmmm, something went wrong." reply. This is the same response I get when I ask the same question on my Sonos One

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5 years ago
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Matt_watersAvid Contributor I
posted in Amazon Alexa and Sonos

Is Alexa supposed to be this awful?

We’ve been using Apple home kit for the past year which has been ok but Siri isn’t amazing and in responsive at times. So the release of the beam with AirPlay and Alexa gave us the opportunity to try something else. However, it seems that Alexa is extremely lacking. It seems to require very specific instructions “Alexa, turn on all the living room lights” returns an error saying it can’t find a device with that name, where’s “Alexa, turn on living room lights” works. I would say around 70% of commands are met with an error. Frustratingly Alexa keeps telling me there are no audio devices and it cannot take audio commands? Is that the same experience for others a) with Alexa on any platform b) with Alexa on Sonos Beam

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UKMedia
5 years ago
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Nick4021Contributor II
posted in Amazon Alexa and Sonos

Room Grouping by voice supported with Airplay 2!

Hi all, I wanted to share with you a little discovery I've made. It is now finally possible to group / ungroup your rooms by voice! This is possible using Apple's Siri via the Airplay 2 support that has just been added by Sonos. All you need to do is add your Sonos speakers to the 'Home' app on your IOS device, and then the following example commands will work: "Hey Siri, play (artist name / song name / album name) Everywhere" (plays on all speakers) "Hey Siri, play (artist name / song name / album name) in the kitchen and living room" (to play on a selected group of speakers) -When something is already playing in one room- "Hey Siri, play this in the bedroom as well" (adds what is currently playing to another speaker) Of course the caveat to this is it is only possible to do this using Apple Music and speaking the command to your IOS device. It's a nifty feature and one I thought not everyone would be aware of. However, this makes it even more ridiculous that room-

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Edward R
5 years ago
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twood20Contributor I
posted in Amazon Alexa and Sonos

Sonos Beam and Alexa Voice Commands

Alexa will play music on Sonos Beam but she won't pause or stop the music.

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S
5 years ago
A
anlataoContributor I
posted in Amazon Alexa and Sonos

Help!! Sonos doesn't play Alexa's command!

I followed all the instructions to set up sonos in Alexa app. I said: "Alexa, play Adele in the playroom", Alexa also responded that "playing adele from spotfly in the playroom". However, the sonos in the playroom is not playing any music. What is wrong with that? I unplugged and plugged both my sonos speaker and echo dot devices!

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Keith N
5 years ago
BCM
BCM
asked in Amazon Alexa and Sonos

Alexa lost her hearing

All has been great with my Sonos One for months. Come in the door and ask Alexa to play stuff and she always obliged. All was great this morning while working in the kitchen and told her to stop playing and she did. Came in this afternoon and called her name and don’t get the bong. Called her again... nothing. Third time and nothing so I pulled her plug, waited a minute and plugged her back in. After a few minutes still no response to ‘Alexa.’ I even yelled right in her ear. Any ideas to get her working again? The app says something about no internet connection but everything is working fine elsewhere as far as that is concerned. Not sure what I’m missing.

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BCM
5 years ago
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mots90Contributor I
posted in Amazon Alexa and Sonos

Sonos Beam TV turn on/off not working Insignia TV

1. [b]Connected to HDMI ARC[/b] (HDMI-1) 2. [b]CEC settings modified to allow controlling TV turn on/off[/b] 3. This is an Insignia TV (non smart) 4. HDMI-2 is connected to Amazon FireTV

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Ryan S
5 years ago
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