Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,089 Topics
  • 24,191 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3089 Topics

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rowlingsAvid Contributor I
asked in Amazon Alexa and Sonos

Voice Services

Voice Services for Alexa not available in our country Philippines. When Can this be available so that I could fully use my Sonos One with Alexa

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R
6 years ago
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jobrienjrContributor I
asked in Amazon Alexa and Sonos

Alexa starts Amazon music on Sonos, Plays one song then stops

When trying to play Amazon music on Sonos using Alexa (dot or show ) to start. It plays one song then stops. I start with Alexa play 80's music on the porch. This happens on all the Sonos units. In addition when I start Sonos music via the phone app regardless of the service I am unable to stop it using Alex. This used to work, what's up? I just recently added an Amazon show

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UKMedia
5 years ago
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Lightingman2003Avid Contributor I
asked in Amazon Alexa and Sonos

Sonos One - Alexa not always playing Radio Station

We have a Sonos One, and initially when we set up, it would always play the Radio Station that we asked for with no issues. A few days ago, when we requested a Radio Station (“Heart FM”) it just refused to play the station and wouldn’t do anything. After a reboot today, I again tried “Heart FM” but to no avail. I then tried just “Heart” and it started playing just songs. In the end, it finally accepted “Heart UK”. Has anyone else experienced this odd behaviour by Alexa on Sonos?

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UKMedia
5 years ago
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IndibugContributor I
asked in Amazon Alexa and Sonos

So what is the plan for India Alexa integration??

I have been following Mr Kumar's thread for some time (~ 3 months) for Alexa Integration in india. Hoping Sonos have it on priority, I ordered my Sonos ONE and now its at my desk... without any tricks though. I admit the audio quality leaves everything behind right now but then what about other things that this ONE has to do over SONOS 1??

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J
6 years ago
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Larrybe77Contributor I
asked in Amazon Alexa and Sonos

Alexa is not working on one set of my sonos one speakers.

My other sonos one speakers work fine. The speakers having problems worked fine for the last year but now when I say Alexa all it says is “ I am having trouble understanding you right, now please try again later.” And on my Alexa app it shows the speakers not online. I tried deleting it and rediscovering it with no luck - it discovered them but the problem remains. I tried unplugging the speakers and reconnecting them with no luck either. My music plays fine on the speakers and so does my TV. It’s just that Alexa cannot work.

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Smilja
5 years ago
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Cachou123Avid Contributor I
asked in Amazon Alexa and Sonos

alexa problems to play spotify, please help

hi I am having problems to get my Sonos speakers to play music using Alexa voice commands if I say Alexa play Elvis Presley Spotify it responds shuffling songs from Elvis Presley on Spotify but I cannot hear any sound coming out of the speakers can somebody help me fix this thanks

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UKMedia
5 years ago
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arunram99Contributor I
posted in Amazon Alexa and Sonos

Sonos one Roadmap

Hello i see a lot of posts regarding the alexa integration and it limitations. Do you guys have a roadmap you can post? Just a little information on what to expect in the coming months and what NOT to expect would keep most users here very happy. it doesnt bode well for your customer service/reputation when so many people are asking the same questions and all we here are crickets Arun

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K
6 years ago
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el8080Contributor I
asked in Amazon Alexa and Sonos

Sonos One with Alexa/Amazon music unlimited in 2 homes?

Loved Sonos so much, that we bought one for our 2nd home. However finding it's not possible to get Alexa and/or Amazon Music Unlimited to work at both locations. Is there any workaround?

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UKMedia
5 years ago
RBSC
RBSCContributor I
asked in Amazon Alexa and Sonos

Spotify Connect to Sonos One

I updated the spotify app and when i try to connect to the sonos it does not play at all. I see the clock ticking for the track but no go. If i use the sonos app I am able to play but I did not have this problem before. Weird cause its been working for months. Thinking its the spotify app update. Anyone else update and have the same issue? Also, I did updates on ipad and same result as iphone, even with diff user accounts. Did all the restarting of speaker, router and no luck.

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RBSC
5 years ago
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TrebleContributor I
asked in Amazon Alexa and Sonos

sonos beam keeps loosing alexa connectivity

Every few days my beam stops working woth Alexa it’s very frustrating I delete devices and re add them it works for a few days then stops again

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T
4 years ago
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mzemmContributor I
asked in Amazon Alexa and Sonos

Can’t get Alexa on my new Beam to control my TV

Got it plugged into the ARC and Alexa is working but it doesn’t control my TV. Does it not work with Directv? Thanks

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Ken_Griffiths
5 years ago
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rbsonosContributor I
asked in Amazon Alexa and Sonos

Connection to Deezer Lost - Deezer Support Ignores Requests

Since a few weeks Deezer loses the connection after about 2 minutes of a song. It doesn't matter if I use it via the Sonos app or via Alexa. Deezer support tells me they don't see the problem because it works well in their office. If Deezer doesn't realize that this is a problem, they're not working to solve it either. Has anyone from the Sonos community solved the problem - have they seen that it's been posted similarly several times...?

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F
5 years ago
callerp
callerpContributor I
posted in Amazon Alexa and Sonos

Alexa Skills for Sonos throughout The EU & Switzerland

2 Questions - same issue> Language and restricted use of Countries: I have 1 Alexa account (in UK) and I have 2x different Sonos accounts (1 in Germany and 1 in Switzerland) I want to use both (2) Sonos accounts in my 1x Alexa account - how can I set that up on the Alexa App? and that it works on Sonos One etc. in both Countries? [u]and[/u] As Alexa & Sonos voice services are only available in a few Countries and not in Switzerland nor the wider European Union area - how can we or who do we ask/pressure Amazon/Alexa/Sonos so that they enable at the minimum English voice service within Switzerland and the wider EU region. Why can't Amazon/Alexa/Sonos allow for all a minimum English to be available Globally?

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UKMedia
6 years ago
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gypsygContributor I
asked in Amazon Alexa and Sonos

Alexa not playing next tracks or skipping tracks on Deezer and Apple Music

Hi, Just wondering if anyone else has had this problem. I normally use Deezer for my music. When using voice I ask Alexa to play an album or play songs by an artist (ie not a single track) but it only ever plays one track and then stops. If while the first track is playing you say skip to next track... it just says what do you want to play or continues to play the first track. If you let the 1st track finish the 2nd track doesn't start... it's just silence. I have disabled and reenabled the Sonos skill numerous time ... same problem. I have tried Apple music to skip tracks just in case it was a Deezer problem...same problem with Apple. It is immensely frustrating as I have seemed to have purchased a very expensive system that only allows me to change radio station with my voice.(Yes that works). Have submiited numerous diagnostics through Twitter to Sonos but they offer no solution which is disappointing to say the least. Just wondering if anyone had had similar and h

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5 years ago
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rthillmaContributor I
posted in Amazon Alexa and Sonos

When will Sonos voices services be available in Luxembourg?

[b]When will Sonos voices services be available in Luxembourg?[/b]

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L
5 years ago
Wifihifiottawa
WifihifiottawaContributor I
posted in Amazon Alexa and Sonos

Sonos One wakeup word limitations

Hete’s a practical solution from the side lines. Turn off the mike on the Sonos Ones for now, spend $60 and get an Echo Dot, change its wake up word to “Echo” or “Computer” and use it to control all yhe other Sonos speakers in your household. You’ll get to continue to enjoy the superior sound Sonos products offer, and have the added benefit of making free phone. calls to Canada and the US that Amazon did not licence Sonos to have with the the current Sonos Alexa partnership... Don’t throw the baby out with the bathwater music lovers, especially over $60... ?? ❤️my Sonos

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T
5 years ago
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snowduffer11Contributor I
asked in Amazon Alexa and Sonos

Alexa can not change Play 5 volume

Anyone have a suggestion why a Alexa voice controls won't work with a play5? It will play music, but I can't adjust the volume level via Alexa.

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Ken_Griffiths
6 years ago
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dan.in.austinContributor I
asked in Amazon Alexa and Sonos

Question about voice integration of Plex with Alexa (Echo Dot) and Sonos

I’m trying to use Alexa to play local music via Plex, on my Sonos system. I can’t quite get it all working and am wondering if there’s something that I need to configure differently, or if it’s just not doable at this point. Here’s my equipment: Sonos Playbar, Sub, and a pair of One SL speakers (configured as surrounds) Echo Dot  Raspberry Pi 3B running Plex media server with local MP3 files (also has a Samba server running) I’m pretty new to all this equipment, so please forgive me for any obvious oversights.  Plex is set up and working - can use the Sonos app on my phone to browse and play my local music (both with Plex and Samba) on the Raspberry Pi. The Echo Dot can play music from Plex on its local speaker (using the “Ask Plex…” command). The Echo Dot (Alexa app) has the Sonos devices configured as a default group, so when I ask it to play something from Amazon Music it will automatically play it on Sonos. Before I had the group properly configured with both the Sonos and the Dot,

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D
4 years ago
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shaunshowe5Contributor I
asked in Amazon Alexa and Sonos

Mic not on

I have a Sonos One with built in Alexa. All worked fine for a month but now Alexa is not responding. Having read this community it looks like the mic is not on. However I cannot get the mic to activate by pressing or swiping the mic button. Any ideas please. Thank you in advance

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UKMedia
5 years ago
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tonyxxContributor I
asked in Amazon Alexa and Sonos

Sonos One, Alexa & Spotify

Hey guys have just came back to a full Sonos experience (playbar and 2 x play one speakers) after a flirtation with HomePods. I have previously linked Spotify with my speakers and thought it would be a case of logging back and in and I’d be good to go. However when I ask Alexa to play something on Spotify I get a response confirming that this will happen e.g ask - Alexa play some jazz on Spotify, Alexa response - jazz coming up from Spotify. Then nothing, I can play direct from the Spotify app and Sonos app. I’ve unlinked and linked again, made Spotify the main music app to no avail. Any help would be awesome. Thanks

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5 years ago
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AMeltedIceCubeContributor I
asked in Amazon Alexa and Sonos

Sonos Arc - Alexa will not turn on or off TV (Vizio)

Hi Everyone, I have a few Sonos products in my home including the new Arc, however, I’m having trouble having Alexa turn on and off the TV. I have the arc plugged into the ARC HDMI and when I set my beam up it just automatically synced and worked.     Now if I ask Alexa to turn off the TV (basement) it turns off the Living Room TV that is connected by the beam.  But it won’t turn off or on the basement TV.  Otherwise everything works.  The TV is a vizio is that matters.  

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controlav
3 years ago
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twukEnthusiast I
posted in Amazon Alexa and Sonos

Playbar (And surrounds) no longer lower volume when invoking Alexa

When the integration was first released, my playbar in the lounge would lower volume when my echo dot heard the wake word. It still works this was in another room, but has stopped working in the lounge. I've tried disabling the Sonos skill and re-enabling, to no avail. Has anything changed in the way this should work? Has anyone else experienced similar?

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bockersjv
6 years ago
patentspending
patentspendingContributor I
posted in Amazon Alexa and Sonos

Play1 Alexa & Smart Plugs UK

I am based in the UK and looking to buy some smart plugs. I would like to use them in conjunction with Alexa. Having experienced some voice commands that do not work with Sonos Alexa (but do with my Echo Dot) I want to ensure the smart plugs will work with the Sonos Alexa. Any knowledge/experience would be great.

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patentspending
5 years ago
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vincent bContributor I
asked in Amazon Alexa and Sonos

Alexa Won't Talk to Me!

All set up; couldn't get the Alexa App on to Mac (should I be able to?) si I Used Sonos App in the 'Skills' section and added from there. When that didn't work for voice recon. I tried my wife's phone (I don't carry one). Sonos App recognises where it is in the house etc. using both. and I added Spotify / radio stations etc. . On the Alexa side it recognises the speaker and where it is plus I added Spotify there. ie. I think it's all in place. Speaker can play radio etc. (white light on top but the voice activation thing... nothing. Any ideas what I've missed??

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V
6 years ago
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wojtas810Contributor I
asked in Amazon Alexa and Sonos

amazon and sonos

I do not understand something. I have sonos one. I have amazon in Poland, paid version. music is played back by the applications on your phone and computer. I have combined applications with sonos - but I can not play because it does not work in my location !!! ---- yyyy .... I do not understand

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UKMedia
5 years ago
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