If you are having this message "this is not supported on this device " then you must go to the alexa app and in the settings tab go to smart devices and search and add your back into the list. It will then work.
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Hi, Bob69. Always appreciated when customers share their solutions! Thanks! Let us know if there's anything we might be able to do for you. All the best.
Guys I'm having a nightmare, firstly I had Spotify and Alexa working fine but no surround sound. So eventually I deleted everything and did a factory reset on all the speakers. Then when I went to reinstall everything, it's all as before apart from now my Spotify won't work on Alexa. It either says it doesn't know what I mean or tells me to enable the Beam skill in my Alexa app and to ask it to discover devices. But I can't find how to do that and I didn't have to do it just a few days ago when it was all working perfectly!! Aaaaargh, close to throwing it all out the window. Any ideas?
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