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Contributor I
January 20, 2018
Question

Alexa in Canada

  • January 20, 2018
  • 20 replies
  • 5576 views
For Christmas, I bought an Alexa Dot off Amazon Canada for the main purpose of voice control of our Sonos system. The description said it supported this. I would not have purchased Alexa if I knew this was, in fact, not the case in Canada. I'm very disappointed. When will the Sonos skill be available in Canada?
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20 replies

Lyricist I
January 20, 2018
I am wondering the exact same thing, I was under the impression this services was made available in January of 2018 but from my understanding there is still no official date on when we will be able to take full advantage of the voice feature.... and true tune for that matter....
January 21, 2018
Early in 2018 is what Sonos said. As to what that means in terms of a more precise time is anyone's guess - it could go to June 30. For India, where Alexa was released by Amazon a month before Canada, Sonos won't even say early 2018. I have given up asking and have learnt to use what is arguably the better way of using Dots via line in sockets on my Sonos kit. In comparison, the Sonos integration is still clunky.

Another thought - voice control cannot start music that sits on your local NAS and just controlling volume/stop/restart is a pale imitation of being to also able to start music play from silence as one can with Amazon Prime streamed music. So if you want the full experience, that subscription is recommended. Not a problem in India because Amazon throws in a free annual subscription with every device purchased and my membership runs to 2020 that way.
Kkirk01Author
Contributor I
January 21, 2018
Thanks. I went out today and bought new blue tooth speakers to use with Alexa. It seems like a waste when I already have a full Sonos system throughout our house. Oh well. Let's hope Sonos can provide this skill in Canada soon.
January 21, 2018
Hopefully you bought the kind of BT speakers you can continue to use to fill another gap that I don't see Sonos filling in a hurry or even after 2018 - outdoors/on the road use.
Lyricist I
January 21, 2018
Three months later alexa still doesn't work but yet they still are Still selling as a smart speaker? Just have to wonder why? Maybe they should put it on hold in Canada till they're capable of releasing the product software to make it work? Because at this point advertising it as a smart speaker is nowhere being true! Sorry just mad that I paid for something THAT DOESN'T WORK AS AVERTIZED AND YET THERE HASN'T BEEN ANY WORK ON IT BEING RESOLVED! just a statement that it will work sometime in 2018? I really hope sonos isn't becoming presidental as in not being able to tell fact from fiction.
Lyricist II
January 23, 2018
Sonos is BS. Unless it has something to do with the CRTC, there is no plausible explanation on why they are holding up the release. If there was a reason they would inform us and keep customers updated. Sonos is otherwise great and I promote them, but this is one area where the have failed in the timing of the launch and the communication. They will never be a company like Apple to at least execute when they say they will.
jgatie
January 23, 2018
It's an infrastucture issue. They have to get the Sonos cloud functioning with the Canada based Amazon Cloud.

Sonos has stated they will bring Alexa support to Canada in early 2018. It is still early 2018. No failure there.

And by the way, last year Apple announced their Sonos pseudo-competitor, the Homepod, would be ready for the 2017 Christmas shopping season.

Still waiting for the Homepod.
Lyricist II
January 23, 2018
Hey don't get me wrong, I love Sonos...... they have been around since 2002 and should be able execute as quickly in the Canadian market as fast as they did in the US and UK, as we are they second biggest market . Apple has been pretty spot on with their numerous launches and products, so to be late on one is not bad. Anyway early 2018 is at the end of March and an update on "infrastructure"would be good for all of the loyal customers that have invested new Sonos product.
jgatie
January 23, 2018
I would be disappointed too. But there is a lot more going on than just turning a switch. They have to prepare their cloud services for millions of more users and make sure both it and Amazon Canada can handle the hit. Be patient.
Lyricist I
January 27, 2018
I have 2 Connect amps and 2 Play3s, Alexa in one room and Google Dot in another. Unfortunately I live in Canada and Amazon music and Alexa don't work with Sonos. I am so disappointed having supported Sonos for so long. Now my family asks Alexa or Google to play the music they want...Sonos is dead in my house. I sure won't buy a Sonos One and have 3 voice command systems!! Any idea why they are so secretive about when Alexa and Amazon music will be available in Canada...I am losing the family battle (6 against 1)