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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19168 Topics

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Mike_10Contributor I
asked in Controllers and Music services

Where is the music index now option and the new S2 app?

All of my digital music is stored on my western digital Nas Drive. The previous S1 and S2 apps allowed me to update my music index whenever I added or deleted music on my Nas Drive. I can’t find that option in the new app.   I was also able to create shortcuts to the various music folders on my Nas Drive through the old app, but apparently the new version no longer supports that option. Why is that?

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just now
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LonglandContributor I
asked in Controllers and Music services

“extensive” App Upgrade

How complicated can you make an App. 🤔Don’t know about anyone else but I can’t modify or add a new alarm. I can get to alarms but unable to edit - does anyone test these before releasing? 😡Previous alarms are still there but cannot change anything. Am I just being daft or is anyone else finding the same? Can anyone help?Thanks

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pp64Contributor I
asked in Controllers and Music services

new app no albumart also uppdate musiclib index

In new Android app in music library albumart is not shown anymore.How van i manually update the index of my music library in the new app? 

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2 minutes ago
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Tom_69Enthusiast II
posted in Controllers and Music services

New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

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3 minutes ago
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nik9669aVirtuoso
asked in Ask a question

Is anyone happy with the new app?

I’m seeing lots of posts with concerns about playlists, queues, alarms, sleep timers…  For users doing rally simple stuff like selecting stations to stream, room grouping, controlling volume etc, are these things working? I’m just curious - I’m sticking to S2 for now. 

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3 minutes ago
mikegunnill
mikegunnillAvid Contributor III
asked in Ask a question

Upgrade: lost playlists

After the last update on iOS I appear to have lost my own playlists. On my computer I can see and play them, but nothing shows on iOS. Grateful of some help please? Thx.

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webmink
6 minutes ago
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WiglessContributor I
asked in Controllers and Music services

the update/android

So, with the latest update to the app, the ability to use a widget has disappeared, do we think this is just something that is yet to come with another update "sigh" or has it been missed completely?

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6 minutes ago
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sjwLocal Superstar
posted in Ask a question

Hi Sonos, USA's had the Update too now. Comments on how the Update had gone down?

Hi Sonos, now thay many users have had the chance to see how you've wilfully, and without notice, removed core usability functionality for most and seriously important accessibility functionality for many others (except Android users it seems currently?), is there any official communication on how you feel it's gone and a plan moving forward, including timescales?I'd bet the vast majority would just like the old App back while you fix the current mess and add in the functions you've removed.Comments?

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webmink
9 minutes ago
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Pata8aContributor I
asked in Ask a question

The new app

I’ve not been able to connect my system to new app is it me ?

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13 minutes ago
Manisboy
ManisboyContributor II
asked in Ask a question

Setting / changing alarms in new app

I have updated to the new app. Like the new layout, but how do I access, set and remove alarms on my system, now? 

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20 minutes ago
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larrykeckContributor I
posted in Ask a question

new sonos app broken

dont upgrade!  the new sonos app does not work, its broken..happy broken sonos day, nothing new in this modern world . 

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22 minutes ago
floresep
floresepTrending Lyricist I
asked in Ask a question

HOW TO TURN OFF APP UPDATES

If you want to prevent the app update from loading on your devices:Turn off automatic updatesiOS:https://www.lifewire.com/turn-off-auto-update-iphone-5206079  Android:https://www.lifewire.com/turn-off-automatic-updates-on-android-5192496#toc-how-to-turn-off-automatic-app-updates-on-an-android-phone (Scroll a bit further to next section titled "Stop Automatic Updates for Specific Apps")

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floresep
23 minutes ago
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MCB66Contributor I
asked in Controllers and Music services

sleep timer missing on new app

Why have Sonos removed the sleep timer function in the new App . This makes my speaker useless to me.    Waiting for a response from Sonos but if nothing forthcoming I will have to ditch it and change brands as I use it all the time.  if you’re having the same issues please email Sonos as well, the more that do should hopefully make them take some action !! 

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26 minutes ago
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FirewolfContributor I
asked in Controllers and Music services

How do I remove disabled items from Sonos Favorites in the new Android app?

After updating to the new Sonos app on Android (replacing the Sonos S2 App), I noticed that several of my Sonos Favorites are greyed out and cannot be selected.I suspect that some of them were radio stations from the old TuneIn service - which doesn't appear in the new Sonos app anymore.So, how do I remove those old favorites now?Typically, I'd have to find the item under the specific service and "un-favorite" the item there, correct? (E.g. search for the radio station in the old TuneIn service and deselect it there... But since the service isn't available anymore, I can't.)

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27 minutes ago
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keithhuContributor III
posted in Controllers and Music services

New web app: services not showing

I’m only seeing Spotify and Sonos Radio.  Anyone else?I have to say it looks pretty sharp, a good start, but gotta display my services!

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webmink
29 minutes ago
floresep
floresepTrending Lyricist I
posted in Controllers and Music services

HOW TO TURN OFF APP UPDATES

If you want to prevent the app update from loading on your devices:Turn off automatic updatesiOS:https://www.lifewire.com/turn-off-auto-update-iphone-5206079  Android:https://www.lifewire.com/turn-off-automatic-updates-on-android-5192496#toc-how-to-turn-off-automatic-app-updates-on-an-android-phone (Scroll a bit further to next section titled "Stop Automatic Updates for Specific Apps")

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floresep
35 minutes ago
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Stone151970Contributor I
asked in Controllers and Music services

after update 80.00.20 all devices not availlable

After Update 80.00.20 all devices are Not available.With the old 16er Version everything was Fine.S2 with sub,Playbar,play3 and move.the devices are available in my Spotify App.In Sonos s1app are the devices viewable ….   IOS iPhone 15max pro

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35 minutes ago
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EndremuContributor I
asked in Components and Architectural

How to connect 6 speskers to amp

Hello!How do I Connect 6 speskers to one amp? The banana plug seems to small to attach 3 cords each… 2.5 cord dimension

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38 minutes ago
Majo133
Majo133Enthusiast I
posted in Controllers and Music services

TruePlay simply does not work in the new App

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.I’ve updated to the latest version 80.00.04.  @Corry P do u guys are aware of this? 

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Majo133
39 minutes ago
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Willbot79Contributor I
asked in Components and Architectural

Sonos amp

Hey Everyone, Sonos !Just updated app on iPhone 15 pro max to version 80.00.00.I have a sonos amp s2 with third party passive speakers and sub.Worked a treat before I updated today. My problem is that when I go into adjust sub audio/level it does not respond..what so ever.Toggle on/off… no difference with sub audio. It worked great prior to update, I have Jensen floor standing speakers with a 8 inch Yamaha sub (rca).Have tried everything. Any solutions ?Thanks in advance

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45 minutes ago
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MarcusPosAvid Contributor III
asked in Controllers and Music services

Favourited radio stations

Following the update I cannot get my preferred radio stations to play, even through the new search function.

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Corry P
46 minutes ago
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User185753Contributor I
posted in Controllers and Music services

New SONOS app: many features no longer available!

Think twice before you install the new SONOS app as at least the following features are no longer available (temporarily or permanently):Sleeptimer has disappeared completely. Either you sleep the entire night with music on or you wake up to switch off the music… Quite defeats the purpose. Alarms: creating and editing an alarm is no longer possible. You can only toggle an existing alarm on and off. Local music library: make sure you don’t remove it as it is no longer possible to add a local music library stored on a NAS or shared device. Also the search doesn’t work on the local library any longer; it only searches the online music services. Sonos seems to have finally let down its initial user population that made Sonos big before music streaming services existed…Either this is a deliberate choice by Sonos to reduce the functionality or someone validated a pre-beta release for production to meet some preset deadlines… In any case, don’t upgrade if you need these features.

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floresep
53 minutes ago
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PageB80Contributor I
asked in Speakers

Era 300 case vibrating

Hey everybody, I purchased the Era 300 a few days ago and I absolutely love it, except for one thing that is driving me nuts: I listen to bass heavy music and it seems the case is vibrating quite often when I’m playing music. This is one of my most hated things as it just ruins the sound, even though I found the sound from the Era 300 to be excellent. This one thing is ruining the speaker for me and I want to know if this is common with this speaker, or if something in the build quality might be off and I need a replacement. I have it sitting on a turntable stand if that helps at all. If I put my hand on top of the speaker, the vibrating stops so I know the speakers themselves are fine. Anybody have any solutions? I appreciate the help!

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1 hour ago
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scroogemcgrewContributor II
asked in Ask a question

SOnos APP

For some reason the new Sonos App is not showing as available in the Play Store here in the UK? Has anyone else not been able to download it?

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webmink
1 hour ago
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MarcovangennipContributor I
asked in Controllers and Music services

music library after latest app update

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library 

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1 hour ago
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