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schneid-0
Contributor I
December 12, 2020
Answered

Sub not working and speakers connecting to WiFi not Sonosnet

Looking for some help.  I have a Playbar (ethernet to Google Nest router), Play5, 2 Play1s, Sub, and a Move.  The Playbar is the only speaker connected via ethernet.  All of the other speakers appear to be connecting to my home WiFi.  In About My System, it shows WM:0 for the Playbar and WM:1 for all the other speakers.
 
Two questions…
1) My Sub is not working (can’t feel it vibrate).  Note, in the Sonos app, in the System menu it displays Kitchen (+Sub) so it seems like it recognizes it.
2) Is there a reason that all my devices (aside from the Move) are not connecting via Sonosnet instead of my Wifi?  My house is small so all the speakers are not too far apart.
 
I’ve tried factory resetting all the speakers multiple times.  I’ve also tried connecting each device through an ethernet when resetting them.  However, once I unplug the ethernet, they connect through WiFi again.  And I don’t know how to make Sonos “forget” my WiFi.  Note, all the speakers work, except for the Sub (I just don’t understand why they don’t connect to Sonosnet).
 
Thanks for your time and thoughts.
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John BAnswer
December 12, 2020

In the settings for the Playbar,  have you selected 'disable WiFi '? 

If so, then you have actually turned off the Playbar's wireless capability, disabling SonosNet and making it impossible for the Sub to connect.  Change this setting to 'Enable WiFi' but leave the Playbar wired.

(If this is the explanation then I blame Sonos for the highly misleading way in which this setting is labelled. )

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John B
December 12, 2020

And one further thing you might try is to factory reset JUST ONE of the missing speakers then add it to your system using Add Product. 

A power cycle of your router and access points may also be worth a try.

schneid-0Author
Contributor I
December 13, 2020

Thank you again John.  I rebooted the Google Nest router and then reset the Playbar.  After doing both, I was able to connect all speakers through Sonosnet.  I haven’t turned my Move on yet, but I’m hopeful it will work.  I couldn’t have figured this out without you, thank you!

John B
December 13, 2020

That’s great.  I’m very pleased to have helped. 

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