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RPrice
Contributor I
August 6, 2017

"Unable to connect to Sonos player" error message

I have three Play 1 speakers and one Play 5 speaker in my system. I have had no communication problems in the past with all 4 of them. Today, I cannot connect to one of my Play 1 speakers through my app on my iPhone. When I try to play music through it the error message "Unable to connect to Sonos player" appears. I CAN play music through my PC on this speaker. I have tried unplugging the speaker to reset the connection without success. Can someone guide me in the direction to fix this connection? I am on a Bridge connection, which I have also reset without success.
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    7 replies

    Btf
    Lyricist II
    August 7, 2017
    We're having the same problem here, and it's very frustrating. I'm thinking that maybe we need to take the bridge out of the equation and reset as a new system without it. Thoughts? We've tried everything else it seems..
    Tyler M
    Tyler M
    Retired Sonos Staff
    September 13, 2017
    Hello RPRice and Bft, thanks for reaching out to the Sonos community. We'd like to begin by getting a closer look at your Sonos system by gathering a diagnostic. To do so, follow the steps here and reply back with the number: https://sonos.custhelp.com/app/answers/detail/a_id/142
    Btf
    Lyricist II
    September 14, 2017
    Seriously??? It's been a month. We fixed the issue ourselves by removing the bridge.
    Grazif
    Lyricist I
    January 10, 2018
    Please, I am facing the same problem: "unable to connect Sonos player". I´ve submitted suppert diagnostics as #8347247. Please, can somebody help?
    Btf
    Lyricist II
    January 11, 2018
    Grazif- do you have the old set up which requires a bridge? If so, simply remove the bridge and start your set up over without it.
    Grazif
    Lyricist I
    January 11, 2018
    I have no bridge, just a booster, which loses connection every now and then. Strange...
    fws2000
    Contributor I
    January 14, 2018
    been having he same problem with my Sonos ones, support have been next to useless trying to run me in circles! Only way I have got around it is to use a LAN connection from one of my Wi-Fi booster modules directly to one of the Sonos Ones, not a perfect solution for a wireless speaker. I still await support for a wireless solution
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