Unable to AirPlay to Era 100 in separate VLAN (Ubiquity)

I have an appointment with Level 3 Engineering on Wednesday to discuss this issue.

if you need some more people joining the call, I would be gladly to join as a Network Engineer. 

Thanks for this, and for taking the time to post what you find.

Sonos has taken a nose-dive in customer service ever since they released the “new” app to work with their headphones. It has broken what was existing functionality. I’ve had more hassles than ever with Sonos since then, and I’m STILL running everything on the same VLAN.

I’d also like to move Sonos to an IoT-type VLAN, and I’m really looking forward to whatever you find.

Just finished a great conversation with Mike in engineering. We reviewed tim_p’s debugging write-up and I confirmed that I can see packets going to my Era 100 on ports 319 and 320 but nothing coming back, every other AirPlay device continues to function across VLANs, this used to work before the October update, etc. Also discussed why VLAN support on Sonos devices is necessary for security, especially with the shift to cloud control. Mike understood the issues and will be opening up a bug report.

I will share updates on the progress of the bug report as I receive them.

Great news and thank you for your efforts! Hopefully this also address VLAN issues with the other newer hardware like the Era 300s and Arc Ultra, which is where I’m in.

I bought a new Era 100 hoping to be able to stream music from my Mac Mini like I do to my Gen 1 Play 5.  Strangely, the Sonos app shows the music streaming via AirPlay to the Era 100 but no sound.  I can even control the playback on the Era 100 with the buttons, but no sound…

Returning the Era 100 until this gets fixed. 

Many thanks to those who’ve spent the time with folks in Engineering to get this fixed.

The Era 100 requires S2, and the PLAY:5 gen 1 requires S1, do they not? If so, they’ll never talk to each other. 

To clarify, I’m not asking Era 100 to talk to Play 5.  I’m streaming from the Music App on macOS to several different Airplay speakers - to an Airport Express, to HomePods (2), to the PLAY5 and (I’d hoped) to the Era 100.  

Sadly, the Era 100 shows in the Sonos app that the music is streaming to it but no sound...

You are not streaming Airplay to a Gen 1 Play:5, that’s for sure, as it is way too old for Airplay support.

Following this keenly. I wonder if anyone can confirm if today’s player update has addressed the issue? I won’t have time to test until this weekend as I’ll have to (re)reconfigure my network.