Hello there Sonos Community, I'm encountering an issue with my PLAY:5 Gen.2 which is paired in stereo. Here's my setup: Left PLAY:5 lined in to a pre-amped turntable (RCA to RCA to 3.5mm) Right Play:5 lined in to my TV (3.5 to 3.5mm cable) Autoplay turned on with Level 5. Here's the situation: when I turn the TV on, both speakers play flawlessly. Touch controls on each speaker work . when I turn the turntable on, only the left PLAY:5 plays. Touch controls on each speaker work. What I've tried: swapping the line ins (connecting the turntable to the right PLAY:5) -> sound still only come from the left PLAY:5 changing the RCA to 3.5mm cable -> no effect This is mildly annoying. Anyone experienced this before? Is there a fix I haven't found? Many thanks! (If there is a community manager coming this way, diagnostic # 200351441).

Contributor I

Question

Turntable line in only plays on my left PLAY:5 Gen.2 paired in stereo

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Hello there Sonos Community,

I'm encountering an issue with my PLAY:5 Gen.2 which is paired in stereo.

Here's my setup:

Left PLAY:5 lined in to a pre-amped turntable (RCA to RCA to 3.5mm)
Right Play:5 lined in to my TV (3.5 to 3.5mm cable)

Autoplay turned on with Level 5.

Here's the situation:

when I turn the TV on, both speakers play flawlessly. Touch controls on each speaker work .
when I turn the turntable on, only the left PLAY:5 plays. Touch controls on each speaker work.

What I've tried:

swapping the line ins (connecting the turntable to the right PLAY:5)
-> sound still only come from the left PLAY:5

changing the RCA to 3.5mm cable
-> no effect

This is mildly annoying.

Anyone experienced this before? Is there a fix I haven't found?

Many thanks!

(If there is a community manager coming this way, diagnostic # 200351441).

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Jeff S

Retired Sonos Staff

@Adibou I took a look at your diagnostic report and see a couple things which may explain the issue. First, there's some wireless noise showing up, likely from nearby networks on the same wireless channel your Sonos system is using. Start by changing the wireless channel your Sonos system is using to 1 or 11, which are less crowded in your area.

Also, please double check that the aux cable is fully inserted on each end as there's a note in the report that the speaker detects silence over the line-in. Try another audio source on the left speaker. It's possible that the turntable is sending more data than the TV source. The line-in connection can get overwhelmed from some audio sources. Generally, we recommend using the line-in compression option to help balance the bandwidth, but this can add an audio delay. The audio delay likely wouldn't matter for the turntable, but it could cause the TV audio to be out of sync

If these steps don't help, it would be best to continue troubleshooting live with our phone team. You can find our number here.

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