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Cronchy
Trending Lyricist I
December 20, 2024
Answered

Sonos Products and Wifi 7 routers (Asus BT10)

Just reporting a bug really and doing it here as support chat has been impossible to get hold of.


Recently upgraded to Asus BT10 wifi 7 mesh system. All my other devices connected fine (including the ancient stuff like nest thermostats, ring doorbells, my 14year old printer etc...) with the exception of my Sonos gear

Arc, Sub3, symfonisks bookshelves - none of it would connect.

Trying to manually reset the network settings and ultimately factory reset didn’t work, it simply wouldn’t connect to the wifi network.

Ultimately I found that disabling ‘Wifi 7 Mode’ within the router settings allowed everything to connect back up.  Wifi 7 mode is backwards compatible with older devices, as proven by everything else in my hose connecting to it fine, just evidently not for sonos,  they will not connect whatsoever to an Asus wifi 7 router if Wifi 7 mode is enabled.

Hopefully this can make its way to the engineers and they can push out a firmware update for these devices to work fine on a wifi 7 enabled network, as even the most ancient of my other kit can do without issues.

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    Corry P
    Corry PAnswer
    Sonos Staff
    December 23, 2024

     Hi ​@Cronchy 

    I got a reply quicker than I expected.

    You mention that other devices are connecting without issue - I wonder if this is because they are connecting via 2.4GHz?

    The engineer I spoke to says that if he enables WiFi 7 on his router, it is WiFi 7 only, with the caveat that 2.4GHz stays active - the result is that any device trying to connect to 5GHz in particular fails to do so. However, your Arc should only be attempting to connect to 2.4GHz in the first place. I can see that the Arc is not connecting directly to the router, however, and that could be the reason for at least some of the behaviour.

    So a full understanding of the network can be had, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - they will also be able to remotely connect to your computer (assuming you have one) and adjust router settings for you.

    I hope they are able to assist.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    CronchyAuthor
    Trending Lyricist I
    February 24, 2025

    I should have taken a before-and-after of the settings as when I checked my network after updating, it was already set to AES.  I don’t konw if the firmware update set it to AES or if it was like that before. I assume it was there before as I have some very old devices 15 or so years old that connect fine to it before and certainly wouldn’t have supported gcmp256.  Perhaps something else in the firmware update has fixed it?  Not sure, but very glad it is working!

      fantasma
      Lyricist II
      February 24, 2025

      I should have taken a before-and-after of the settings as when I checked my network after updating, it was already set to AES.  I don’t konw if the firmware update set it to AES or if it was like that before. I assume it was there before as I have some very old devices 15 or so years old that connect fine to it before and certainly wouldn’t have supported gcmp256.  Perhaps something else in the firmware update has fixed it?  Not sure, but very glad it is working!

      Hi ​@Cronchy,

      I actually had exactly the same behavior. It was already set to AES when I re-enabled wi-fi 7. 
      I don’t think the firmware update, per se, fixed the connectivity problems, since I think I still had the Sonos connectivity problems with 3.0.0.6.102_36921, after updating to the new firmware the day it was released last week. Maybe the new firmware changed the default to AES or maybe disabling and re-enabling wi-fi 7 “loses” the GCMP256 setting. The only way to find out is to reset the BT10 to factory setting and I am not gonna do that now...

        Archerguy
        Lyricist I
        March 12, 2025

        New to forum.  Just wondering if these issues have been resolved in last few months.  My new Spectrum WIFI7 arrived to (hopefully) replace my Spectrum WIFI6e.

         

        As background:

        • two story home
        • 5 Spectrum wifi pods
        • Playbar, 3 beams all w subs
        • 5 era100s
        • 2 era300s
        • 3 play 3s
        • 2 play 1s as surround to playbar

        Have experienced occasional yet highly annoying network issues throughout the years as I’ve added to my Sonos system.  I’ve tried all the suggested fixes (I believe).  Latest hiccup is grouping an era100 near  a TV.  Works fine if music source is sonos app, not so good when TV is the music source.

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