Sonos not connecting to Three's 5G Home Broadband Zyxel NR5103E router

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I have just signed up to their 5G Home Broadband, which I am quite happy with, apart from the fact I cannot get my 4 Play 1’s and Playbase connected to it. I can get one Play 1 to work if I use an ethernet cable, but as soon as I disconnect it it is no longer detected. I have called Sonos who said I need to contact Three to sort it out because they couldn’t, so I called them who said I needed to call Zyxel. I called Zyxel who won’t deal with it as Three have changed the firmware of the router. Has anyone had similar issue and got the speakers to work?

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Belly MAnswer

Unless you have reset your speakers you don’t add them, literally plug one into Ethernet and after a few mins your existing speakers will join Sonosnet.

Best at this point to ring Sonos again but have the one speaker connected and working via Ethernet.

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Stanley_4

Grand Maestro

The Boost should solve the connection problem, as would wiring any of your speakers. Make sure you got a Boost, not a Bridge as that old unit brings problems you want to avoid.

Since you reset them you’ll need to do the “New System” setup for the first and then “Add Speaker” for the rest.

Belly M

It’s no different to connecting one Sonos speaker with Ethernet, so should work well.

C

ChrisMorrow33Author

Contributor I

Thank you, 🤞

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