Contributor I

Sonos Move - Move between home and work network (different wifi networks)

18 replies
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When I bought the speaker, I thought it would be possible to switch the “move” between networks. Namely, from friends, work, and home. After a lot of searching online, I still don't know if this is possible or not. Hence, my question, “how can I connect my move to multiple networks without a factory reset”.

Online, it states that the move can remember up to 6 SSIDs. The Sonos app 2 also sees the move when I switch networks and even tells me to add it as a trusted network. Then, when I click the ok button, it keeps on “searching for system…”.

Do you have a definitive answer as to whether or not it is possible to move between networks without a factory reset?

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Peteo

Enthusiast I

This seems to be gone with the new app update. There is now no way to go into settings when you are on an unknown network. Clicking the setting gear just brings up add speaker or component. If you click add it will search but never finds the speaker. I’m trying to add my move 2 to a vacation rentals WiFi and I can’t get it to work. Extremely annoying

Ken_Griffiths

This seems to be gone with the new app update. There is now no way to go into settings when you are on an unknown network. Clicking the setting gear just brings up add speaker or component and the search’s but never finds the speaker. I’m trying to add my move 2 to a vacation rentals WiFi and I can’t get it to work. Extremely annoying

The update WiFi settings are due for release mid-June, but you could reset the App and speaker and setup a new Sonos HH, just as a temporary measure, that’s if you perhaps have other products in the same HH back Home? On return Home, just connect both App and Move back to the original Home system.

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Peteo

Enthusiast I

“Just temporary”

Seriously why didn’t Sonos temporarily delay the new app until you have these features working??? Im here trying to use the product I spent a lot of money on and you take features away that have been working fine. Why are you giving the middle finger to your loyal customers? This is not ok.

Ken_Griffiths

“Just temporary”

Seriously why didn’t Sonos temporarily delay the new app until you have these features working??? Im here trying to use the product I spent a lot of money on and you take features away that have been working fine. Why are you giving the middle finger to your loyal customers? This is not ok.

We can perhaps each only guess at the reasons why Sonos have done this, but by all accounts, some (not all) of the features are due to be returned, as outlined in the support document they have published here:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

So some things have not been permanently removed.

Bumper

“Just temporary”

Seriously why didn’t Sonos temporarily delay the new app until you have these features working??? Im here trying to use the product I spent a lot of money on and you take features away that have been working fine. Why are you giving the middle finger to your loyal customers? This is not ok.

They are releasing headphones which require the app

press250

Prodigy III

“Just temporary”

Seriously why didn’t Sonos temporarily delay the new app until you have these features working??? Im here trying to use the product I spent a lot of money on and you take features away that have been working fine. Why are you giving the middle finger to your loyal customers? This is not ok.

They are releasing headphones which require the app

I am with you 100% … tho’ it is ironic that the app is used only to adjust EQ and a handful of other setting, and strictly speaking, you don’t have to install any Sonos app to use the Ace headphones. 🤔

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Peteo

Enthusiast I

So here we are in the end of July and I’m at a vacation rental and there is no way for me to connect my move to the WiFi. Is this the experience that Sonos wants for their expensive mobile speaker? Do you like pissing off your customers?

Ken_Griffiths

So here we are in the end of July and I’m at a vacation rental and there is no way for me to connect my move to the WiFi. Is this the experience that Sonos wants for their expensive mobile speaker? Do you like pissing off your customers?

There can be some things on vacation networks that can prevent connection, but if all is well then it should work .. you should not reset your App or speaker but go through the update network steps … here are some screenshots (merged) from when I last did this, maybe they’ll help you to sort it. See attached.

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