Contributor I

Sonos Beam and TV Hearing Aid BT Combo No Longer Working

13 replies
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My 2017 Samsung TV uses HDMI ARC for my Beam. For my hearing aids I used a Sigma Streamline BT hearing aid transmitter (connected to TV optical out) worked flawlessly together for years--audio from both Beam and Sigma hearing aids.

Then the VA replaced my hearing aids with Phonak ones and provided me with a Phonak Connect transmitter that is connected to same TV optical out port. Now when I turn everything on I get the TV sound but 2 sec later Any-net+ disconnects the sound (regardless of which source I select).

What is really odd, is that when working with the old Streamline transmiter as before, the optical output wasn’t even selected when in use. In the Samsung TV settings, the sound setting selected used was “Receiver (HDMI)”.

These are the current TV settings:

Sound/Select speaker=Receiver (HDMI)

Sound/ Expert settings/HDMI Audio Format = PCM

Sound/ Expert settings/Audio Format = PCM

System/Expert Settings/AnyNet + (HDMI-CEC) = ON

Phonak support didn’t have any suggestions.

The new hearing aids won’t work with the Signa transmitter, so for now I’m stuck. Any ideas?

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M

M55

Lyricist I

I have a similar problem as discussed in this thread. I want to use my new Phonak TV Connector with my hearing aids and my new Sonos Arc sound bar connected by HDMI to a new LG GP2 TV through its HHDMI Arc port is used with the sound bar on the TV automatically uses that port, and that port only. As a result no signal goes through the optical out port of the LG TV.

Is there a way to make this work? Ideally by having the TV provide sound signal though the optical port as well as the HDMI Arc port.

Appreciate any guidance.

I

I'llBeFrankWithYouAuthor

Contributor I

I was successful following advice from the kind contributors above: Not sure how far along you are in your testing but read those and the Sonos article above also. The device I used is the optical splitter from Amazon:

https://www.amazon.com/gp/product/B07D1KHWGB/ref=ppx_yo_dt_b_search_asin_image?ie=UTF8&th=1

This splits my Samsung optical out into two signals.

Frank

B

Bobbenedetti

Lyricist I

If you are prepared to give up Dolby Atnos on the Beam and the neat features of CEC this looks OK.

What’s wrong with using the TV remote to switch audio outputs as needed leaving Sonos connected to arc/hdmi and CEC on and use a simple fibre cable to connect theTV device.

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