Contributor I

Sonos app can't find devices connected to eero gateway

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I have a Sonos Port and five Sonos: 1 speakers, all connected to an eero pro-6 tri-band. The Port is connected to the gateway eero via Ethernet. None of the speakers are wired (none are connected via Ethernet) but show up in the eero app as if they are wired to the gateway, same as the Port, which must mean they are connected via wifi to the Port, right? (I'm seeing their serial numbers in the list of Ethernet connected devices in the eero app.)

The app says it's unable to connect to Sonos and shows the let's fix it link. I've followed that process a gazillion times to no avail. I've tried the find missing devices instructions a gazillion times. Nothing works.

It all worked fine before I added the eeros. How do I get the Sonos app to find the devices connected to the eero? Again, only the Port is wired. Only two of the speakers are in the same room, but all show as connected in the eero app.

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LynnisseAuthor

Contributor I

Thanks, ratty. That secondary router is what I bought the eero for. I have two more to extend wifi to areas the AT&T router can't reliably reach. I think putting the eero in bridge mode last week may have started all of this. I understand what you're saying about the phone; I experienced that yesterday. This I did not know: "a router’s job is in part to stop devices on its WAN side from reaching its LAN side." But that could explain a lot of what's been happening. Both AT&T and eero recommended not turning off the wifi signal in the AT&T gateway and say to bridge the eero instead. But when I bridged the eero and wired the Port back to the AT&T router, I lost nearly all of my wemo devices. Now both systems are working, so I won't bridge the eero and start that again. Sounds like I'll have to defy AT&T and disable its wifi instead. I think the only practical effect is that I'll lose some of its wifi diagnostic and maybe its security functions, but eero has security functions of its own, plus I subscribe to a separate security provider. As for the diagnostic functions, it's not as though they've done me any good.

ratty

If you lost devices after bridging the Eero it’s most probably because they’d retained their old local IP addresses, the ones previously handed out by the Eero’s own router. The devices would have needed to be rebooted or reconnected to acquire new IP address info from the AT&T router.

It sounds like you’d prefer to retain the full feature set of the Eeros. In that case either turn off the AT&T WiFi, or rename it to something different and ignore it.

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LynnisseAuthor

Contributor I

If you lost devices after bridging the Eero it’s most probably because they’d retained their old local IP addresses, the ones previously handed out by the Eero’s own router. The devices would have needed to be rebooted or reconnected to acquire new IP address info from the AT&T router.

It sounds like you’d prefer to retain the full feature set of the Eeros. In that case either turn off the AT&T WiFi, or rename it to something different and ignore it.

Thanks. I'll do that. And thanks for the explanations. That's been especially helpful. Understanding the why helps me figure out the what and how.

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