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Mrfish808
Contributor I
July 1, 2023
Answered

Sonos and Optus broadband

Has anyone got Sonos working with Optus broadband? I have just switched and they appear to be incompatible.

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Ken_Griffiths
Ken_GriffithsAnswer
July 2, 2023

The oare the router specs

It has a "backup" 4g WiFi when the WiFi 6 drops. I think that is the LTE component.  Could that be the issue?

Specifications

WiFi:

  • WiFi 6 (802.11ax)
  • 2.5GHz – 4x4 Antenna
  • 5GHz – 4x4 Antenna

Memory:

  • 1GB Storage Memory
  • 1GB Flash Memory

LTE: 

  • CAT 12 - Qualcomm

LTE Speed:

  • 25Mbs Down 5Mbs Up

WiFi Certified:

  • WiFi Alliance Certified

Check that the 2.4Ghz WiFi network band is 802.11b/g/n compatible as stated in the Sonos specifications and for now, I would set its security mode to ‘WPA2 personal’

To help cut down on interference too, you could also optionally set its channel-width to 20Mhz only. See if that then sorts your issue.

The LTE (mobile) connection you mention is a fallback WAN connection for those ‘hopefully’ rare occasions when your ISP is offline - that should not affect the problem you’re seeing currently with setup and is only ever relevant if your ISP connection is offline anyway.

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Ken_Griffiths
Ken_Griffiths
July 5, 2023

Still not connecting. Should I try a different phone and setup a new profile with a new email?  I've been following all the Sonos steps and one step I have ignored was to try a different mobile device. I'm using a pixel 7 pro. Surely that is not the problem. Running out of ideas

If you have another mobile device to hand it maybe worth trying that, but if not, you maybe best to call Sonos Support Staff and see if they can perhaps assist you to resolve the matter. Here is a link to get in touch… 

https://support.sonos.com/s/contact

    Mrfish808Author
    Contributor I
    July 6, 2023

    So I used my iPad and it worked without a hitch. What a world.

     

    Thanks all!

      Ken_Griffiths
      Ken_Griffiths
      July 6, 2023

      So I used my iPad and it worked without a hitch. What a world.

       

      Thanks all!

      If you do solve the issue with the Pixel Pro 7 - then please post back and let us know what it was, as that might prove useful to others here in the community too. (Thanks🙏) … and glad to hear you’re otherwise up and running with your system. 

        Mrfish808Author
        Contributor I
        July 6, 2023

        I don't think I'll ever solve it with the pixel 7 pro now. It does work with the pixel now just couldn't do the setup. When I did it with the iPad I had both speakers setup in a few minutes. With the the pixel 7pro a spent weeks and was a day away from selling the Sonos kit and switching to proaudio.

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