Sonos 300 issues

Sadly: no. The Eras are not compatible with SonosNet. 
I see two options. First, you give us details of your router and we try to guide you through settings to try to get it better configured. Secondly, you buy the Sonos adapter and connect the Era via Ethernet like your Play:1 is hard-wired. 
 

I did suggest, in an earlier post, that you temporarily tried the Eras in a different location to see if that improved performance on wifi. Have you tried that? What happened?

Thanks Nik. The adapter arrangement won’t work as the speakers are in another room and I can’t move the router. I don’t really want to move the speakers to another room as the music system is already in my office and having the 300s in another room won’t work. I am nervous about tampering with the router as the rest of my system which includes full surround and play 5 works fine.  I think I am just going to have to flog the 300s on eBay. Sad as they sound terrific. 

My suggestion was to temporarily try the Eras elsewhere. All that needs is unplug them, carry them somewhere, plug them in again and wait a few minutes whilst they power up. It’ll tell us if the current location is in a slight wifi dead spot. That might give ideas for a fix. 

 

Thank Nic. I will give it a try. But they do connect in the room I have them currently. It’s just that the connection tends to break up. 

To be clear - the mesh system you mention is Sonosnet, not your own WiFi, right?

WiFi performance varies inch by inch in three dimensions. This is why you should experiment with physical location when there are issues.

@Oldprogger:

We need some data about your network hardware. The default settings of some hardware will frustrate playing music. Some network hardware keeps changing the wireless channel. Initially, this seems like a good idea because the access point can use the optimal channel (at the moment). However, this forces SONOS to constantly chase the WiFi. As mentioned in other replies above, if printer data or web browsing is delayed for a few tens of milliseconds while the device finds the new WiFi channel, this is hardly noticed by the user, however, music is devastated.

We should always be open to learning. While I’ve been more deeply involved in networking technology than you, I learned something new yesterday while struggling to resolve an issue (not related to SONOS). There was a firmware issue created if the user held the reset button longer than necessary and this inflection point was not well defined in the documentation. Recovery was obscure. I struggled with this for a few attempts until I stumbled over some documentation. If I encounter this in the future, all that is required is downloading a file from the manufacturer’s website (finding the right file can be frustrating), then a few seconds later … fixed permanently.

Thanks for all the comments. I have come to the conclusion that I need to sell the 300’s. They are great as a wireless speaker to listen to streamed music but if you want to use them in conjunction with other products and listen to music on cd or vinyl then forget it. I would love to know why Sonos chose to do away with a perfectly workable mesh system when it comes to the 300. 

I use paired Era 300’s in one room. I group them with a Gen 2 Play:5 in another room, and/or with a home theatre setup in another room. I also group it with a One. All of these configurations work just fine. The other speakers are on SonosNet, created by the home theatre setup. 
Sonos “chose to do away with” SonosNet because-despite your current experience- wifi networks are far more robust and reliable than they were when sonosNet was first introduced. 
But, we can’t force you to try things so I hope you get a good price for speakers when you sell them. It seems a shame though: you acknowledge how good they sound but you seem inflexible in trying to integrate them with your system. 

Sorry to hear that you will be selling your Era 300’s. Just for the record…

• I have a WiFi Mesh network consisting of three (3) Asus routers that are wired together via Ethernet backhaul
• I have a stereo pair of Era 300’s with sub
• I have a turntable connected to a Sonos Amp with 3rd party speakers and Sonos Sub
• I can send Turntable audio to the previously mentioned Era 300 stereo pair with no problem 

To clear up some of your terminology the Wi-Fi signal generated by your router is not the internet. Your router carries the internet path to other devices that can access the internet (such as a Laptop computer) via the Wi-Fi signal it generates .

The Era 300’s only need the internet for music streaming and updates. Music generated by your turntable or played from a device with stored music is only relying upon your routers Wi-Fi signal to carry the music to the Era 300’s. 

All said whether you are streaming music from an internet source such as Spotify; or internally via your turntable, it’s your router that is dropping the signal. Internal and external wireless interference can cause problems with Wi-Fi. 

You might try this…

• Unplug all your Sonos speakers
• Remove any Ethernet cable connecting a Sonos product to your router
• Delete the Sonos app from your device
• Reboot your router and let it come back
• Reboot your device and update its software if needed
• Plug in your Sonos speakers one by one and let each come back (do not connect any Sonos product to your router)
• Download and reinstall the Sonos app and select “Join an existing system”
• You will have to sign-in to Sonos with your credentials
• Hopefully, you will see all your Sonos speakers

“Turn it off and turn it on again”? 

Via Line-In from the Connect? Try increasing the Line-In Audio Delay on the Connect. https://support.sonos.com/en-gb/article/adjust-line-in-settings

If the Compression was ever switched to Uncompressed on the old app then set it to Automatic. https://support.sonos.com/en-gb/article/adjust-line-in-audio-compression