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Muneesh P
Contributor I
May 14, 2023
Answered

Skipping Songs

I have experienced songs starting and moving on only after 10-15 seconds. I’ve investigated different playback methods and found this phenomena happens when applying crossfade. 
Looks like a software glitch. 
I’m using Spotify. 
 

can this be rectified? 

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Corry P
Corry PAnswer
Sonos Staff
August 24, 2023

Hi @Muneesh P et al

We believe this issue to now be resolved with the most recent update (15.7). Please ensure your Sonos system is up to date.

If you still experience this issue, however, I’d encourage you get in touch with our technical support team to report as much. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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misty_1
Contributor II
August 24, 2023

I updated to 15.7 on desk top, phone and ipad and I still have the issue of Spotify songs skipping. Maybe I need to restart my computer? I’m anxious for this issue to be resolved since it’s been over 4 months at this point.

Airgetlam
Airgetlam
August 25, 2023

I wouldn’t think restarting your computer would make any difference. I’d probably recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, since it sounds like you’re being affected by something different. 

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce
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