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Bennington
Contributor I
January 9, 2021
Answered

S1 and S2 on iOS

I have a mix of new and old products and was running the S1 Controller App.  I was trying to add a Beam to my Sonos network but is forcing me to use S2 app which I don’t want to do.  How do I override and continue to use the S1 app - I have thousands of dollars invested in older Sonos equipment and have no interest in upgrading it.

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    Rowena B.
    Rowena B.Answer
    Retired Sonos Staff
    January 11, 2021

    Hi @Bennington, 

    Thank you for your response and for submitting the diagnostic. Based on the report, I can see that your S1 and S2 are running separately. 

    To further help you out with this, allow me to ask a few questions to isolate the issue.

    • Is the Beam (Office TV) that you're adding to your S1 system currently in your S2 system? 
    • If so, you need to factory reset the Sonos Beam to be able to add it to the S1 system.
    • Using the S1 app, you can already add the Beam.

     

    It would be great if you add more details about the Beam that you're adding to your S1 system. We'll wait for your reply.

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    18 replies

    Rowena B.
    Rowena B.
    Retired Sonos Staff
    January 10, 2021

    Hi @Bennington, welcome to the Sonos Community, and thanks for bringing your concern to our attention. The Sonos Beam is compatible with both S1 and S2 systems. To help you out with this, I'll be requesting from you in submitting a diagnostic report to check your Sonos system, and don't forget to include the confirmation number in your response to find out the cause. Let us know if you have any further questions or concerns, we'll be glad to assist you.

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    BenningtonAuthor
    Contributor I
    January 10, 2021

    I just submitted the diagnostic information - confirmation number is: 1194563929.

    Rowena B.
    Rowena B.Answer
    Retired Sonos Staff
    January 11, 2021

    Hi @Bennington, 

    Thank you for your response and for submitting the diagnostic. Based on the report, I can see that your S1 and S2 are running separately. 

    To further help you out with this, allow me to ask a few questions to isolate the issue.

    • Is the Beam (Office TV) that you're adding to your S1 system currently in your S2 system? 
    • If so, you need to factory reset the Sonos Beam to be able to add it to the S1 system.
    • Using the S1 app, you can already add the Beam.

     

    It would be great if you add more details about the Beam that you're adding to your S1 system. We'll wait for your reply.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    BenningtonAuthor
    Contributor I
    January 11, 2021

    I did factory reset the Beam and was able to add it.  Everything seems to be working now.

    Thanks!

    Rowena B.
    Rowena B.
    Retired Sonos Staff
    January 11, 2021

    Hi @Bennington, thank you for your response and for updating us. I'm glad that you have successfully added your Sonos Beam to your S1 system. Please feel free to reach out in the future if you have any other questions. You're always welcome here.

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    Office Drone
    Contributor I
    January 19, 2021

    I share Bennington’s concern. I want a single app..... for all S1 and S2 products.  Sonos is accelerating the loss of control of its own interface.  I use Google Voice control for most music these days bc I don’t like the hassle of the app confusion.  I don’t have time for multiple S1 and S2 apps.  I’m sad…. Sonos was amazing at bridging the gaps between content providers and between devices…. that’s what caused me to support your company since your first product.  what happened?

      John B
      January 19, 2021

      The systems are separate and will stay that way. One app  for two systems would be crazy and would not help for voice control.

      It's a done deal.  Let's move on. 

      controlav
      controlav
      Lead Maestro
      January 19, 2021

      If you want a single app for both S1 and S2, and an app that doesn’t ever nag you to update, go get SonoPad/SonosPhone from the App Store or mine for Windows.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Office Drone
      Contributor I
      January 19, 2021

      Lol.  Sonopad is a $3 app.  How weird that we must pay a third party to escape marketing in-app.  Sonos with its excellent customer service should never allow its marketing department to spoil its reputation.  They are handing the GUI to Google and Amazon.  Very sad for Sonos.  I have repeatedly told Sonos I don’t want S2 and will control all devices with S1.  Yes, I still see the marketing junk. If Sonos isn’t careful, this could turn into a lawsuit.  They don’t get to junk products we have bought.  

        jgatie
        jgatie
        January 20, 2021

        Lol.  Sonopad is a $3 app.  How weird that we must pay a third party to escape marketing in-app.  Sonos with its excellent customer service should never allow its marketing department to spoil its reputation.  They are handing the GUI to Google and Amazon.  Very sad for Sonos.  I have repeatedly told Sonos I don’t want S2 and will control all devices with S1.  Yes, I still see the marketing junk. If Sonos isn’t careful, this could turn into a lawsuit.  They don’t get to junk products we have bought.  

         

        You can turn off the ads by logging into your Sonos account here: https://www.sonos.com/login/

        Go to Profile, Contact Options, and uncheck the Sonos App box. 

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