One speaker from stereo pair stops working

Hi 

I have the same problem - in my stereo setup with 2 Sonos One and a Sub, only one Sonos One is playing. It occurs quite often. I usually fix it by removing power to the Sonos One which is working, and the attaching power again.

Diagnostic report: 1253283595

Access point is approx 3-4m away

Best regards

Søren

Same problem here although quite seldom. The fix is disconnecting the stereo pair from other group and reintegrateling them. 

Perhaps see what happens if you swap the left/right speakers over in the App and swap their actual physical location with one another… if the problems persist, then consider changing the wireless band/channel in use to use 2.4Ghz band ‘fixed’ channel 1, 6 or 11 …and set the channel-width to 20MHz only.

Hi,

The left speaker of my Sonos Five pair occasionally is silent when I first start listening to the system.  It usually comes back after a few minutes,  then it’s fine.  I created diagnostic report 1618710578.    Can you please look at the report and let me know what’s happening?

Thanks

You will need Sonos Staff to view your diagnostic report and they may not always be around the user-community here at weekends, but you might want to try to contact Staff via this LINK. Alternatively, you could maybe simply try the suggestions in my earlier post, that’s if you’ve perhaps not tried those things already.

One speaker works and then turns off and the other speaker works. 

Diagnostics report #1780382386

Thanks!

If it is physically powering itself off then that sounds like a hardware fault (perhaps🤔?) but if it’s just dropping the audio sent to it, I would maybe look at the possibility that it might be a network issue. If it’s wired then try a different cable/port etc; if not, maybe first try a different wireless channel and just see how that goes.

I have the same issue, but in my case I have two Play 5’s in a stereo pair. The left one has an aux (stereo miniplug) that goes to a small mixer, and that is connected to a CD player and a turntable. The mixer is always on, but sometimes when I power on the CD player or turntable I get no sound from the left side play 5 (the one its plugged into). But if I plug the cord from the Play 5 and then plug it in again, sound comes back immediately. Very annoying.

Also “autoplay” sometimes works, but mostly doesn’t.

Sounds like perhaps two separate issues. 

AutoPlay is the easier of the two….the way I understand AutoPlay working is from a change in electrical input, so if the mixer is always on, depending on how much “fuzz” it’s sending, it could be confusing the AutoPlay feature. I’d certainly do some testing to see what happens when you turn off that mixer, and turn it back on, to see if AutoPlay starts behaving.

The non stereo signal is more baffling, and might (?) be related, or not...I’d try connecting just the CD player, and not the turntable to the input, and see if it continues to be just one speaker, and not the pair. I’d also be tempted to reboot (fully power down, and then back up) both speakers, to ensure that if there’s some sort of memory error in the system, it reloads the software. 

If it continues, I’d be thinking about a diagnostic after having the issue, and submitting that to Sonos for them to look at. Based on your description, it doesn’t seem like there’s a significant potential for wifi interference, but a look at that diagnostic, once you call in to Sonos, would determine that.  

HI there,

I need help about this issue.

After 9 years working goods my play1 duo for surround have an issue. One of them stop working after a while. When I restart it by unplug/plug the play1 is back on the system and after a while the play1 shutdown and disappear of the surround.

I've already switch devices, change sockets test with Ethernet cable the same play1 stop working.

My diagnostique report number is 

1802827668

I hope somebody from Sonos can help me to fix it.

Mickael.