Avid Contributor I

One speaker from stereo pair stops working

176 replies
73563 views

Hi,

I have a pair of Play:1's in my kitchen, configured as a stereo pair.

Several times now (maybe, on average, once every 2 weeks), the right speaker stops working. Once it stops, it never comes back and the only way I can get it to come back is to separate the pair, and recreate it. This (so far) has worked immediately every time, so it appears the speaker itself works fine (in fact, when I separate it, I can always play music directly on it).

I have a couple of other pairs of Play:1's in my setup, and only ever get this problem with the same, right, speaker in my kitchen zone. Nether speakers are wired.

Any ideas why I keep getting this problem? For Sonos support, my Diagnostic confirmation number is: 603946054.

Thanks.

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M

Mondale

Contributor I

@Mondale I'm just going off of what I see in your report. There's a reason there are wireless communication errors, troubleshooting is how to find it. I see that your Boost is trying to send quite a lot of data, and it's backed up. How close is the Boost to your router? If they are too close, they can interfere regardless of wireless channel. Also, sometimes power outlets can cause interference try moving any speakers slightly away from walls.

It's hard to do more specific troubleshooting with limited information and tools. If these steps don't help it would be a good idea to continue troubleshooting with our phone team as they can try things live, and have more tools available. Our number and hours are found here.

Thanks. Yesterday was a particularly bad day for whatever reason and the obvious problems weren't really applicable. But my boost is basically next to my router. How far should they be? Also I noticed that the pairing dropped out only when I was using my line-in turntable, but not spotify. This was the case for both the paired speakers near the router and boost and the ones in the other room.

Jeff S

Retired Sonos Staff

@Mondale Line-in connections can have different bandwidth use on different devices. Turntables tend to send much more bandwidth than smartphones, for example. You can use the compression setting in the Sonos app to set the line-in to compressed, and see if that helps.

We recommend keeping a couple feet in between your Boost and router.

Help others find useful content by clicking the like button and selecting the best answer to your question.

M

Mondale

Contributor I

@Mondale Line-in connections can have different bandwidth use on different devices. Turntables tend to send much more bandwidth than smartphones, for example. You can use the compression setting in the Sonos app to set the line-in to compressed, and see if that helps.

We recommend keeping a couple feet in between your Boost and router.

I have the setting at compressed. It's better than before but doesn't explain the pairing inference. Would power strips and/or old school vintage (1970s) speakers cause inference? I grafted my sonos collection to my vintage hifi setup and I have everything in a single media console.

Jeff S

Retired Sonos Staff

@Mondale It's possible. Also, the console could interfere with the wireless signal if there's metal in it, or if it's thick wood. Try repositioning things a bit and see if there's a difference.

Help others find useful content by clicking the like button and selecting the best answer to your question.

M

Mondale

Contributor I

@Mondale It's possible. Also, the console could interfere with the wireless signal if there's metal in it, or if it's thick wood. Try repositioning things a bit and see if there's a difference.

It's wood, but not especially thick. Thanks.

M

Malc_UK

Lyricist I

Hi,
I have created a stereo pair and one of them keeps dropping out. I have 3 One's in the house. i have tried moving the 2.4g channel to 1 which looks quiet in my house but it still drops. When it drops Alexa doesn't respond either so it does look network related. Removing the speaker from the pair, rebooting it, and then adding it again usually solves the problem but clearly this is a pain! I have submitted diagnostic 344245911 if someone could take a look please? thanks,

R

rottenvalue

Lyricist I

Hi

I have been having trouble with Stereo Pair with speakers dropping out. It is inconsistent, and often drops in and out over a period of time. I have submitted a diagnostic 1483748854 to see if you can suggest assistance.

Regards

Airgetlam

You've unfortunately hit a Friday night/weekend, and the forum community moderators tend to be Monday through Friday. Perhaps you should contact Sonos Support directly to discuss it.

Both the Twitter and Facebook support folks are available 24/7.

Bruce

T

ToH

Lyricist I

Hello,
I am having the same issue. Things i’ve done:

give a static IP to the Sonos devices
have access points on the same band
my router and Sonos net are at channels 11 and 6 respectively
there are no powered on devices near the Sonos devices

I have 2 x play 5 second edition in stereo with a sub and the same speaker loses connection. The way I fix it is just stop the stream and press play again.

Diagnostic 302342098

Airgetlam

My post before yours stands. You're unlikely to get a response from Sonos Community moderators until Monday. You can still contact Sonos Support at the 24/7 options as I indicated.

Bruce

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