One speaker from stereo pair stops working

I understand what you guys are saying, but unfortunately there are multiple threads for the same issue so the volume is misleading. I do plan to call support again as I’m unwilling to just give up, but the point of my post was to prove it worked one way but not the other, and solicit some thoughts for next steps, not necessarily defense of the “local interference” argument because it no longer makes sense to me given it works reliably unpaired vs not reliability paired. I would also submit that the “it works for me so it must be you” argument is not entirely true all the time, there is no way a Play1 manufactured years ago uses the identical chips etc. that a Play1 made today. I will forge on and update with relevant details to hopefully help someone with the same problem. I do appreciate your thoughts. Thanks

I understand what you guys are saying, but unfortunately there are multiple threads for the same issue so the volume is misleading. I do plan to call support again as I’m unwilling to just give up, but the point of my post was to prove it worked one way but not the other, and solicit some thoughts for next steps, not necessarily defense of the “local interference” argument because it no longer makes sense to me given it works reliably unpaired vs not reliability paired. I would also submit that the “it works for me so it must be you” argument is not entirely true all the time, there is no way a Play1 manufactured years ago uses the identical chips etc. that a Play1 made today. I will forge on and update with relevant details to hopefully help someone with the same problem. I do appreciate your thoughts. Thanks

There were multiple threads about that issue also. Where the two issues differ is that there was one thread that was 76 pages and 1800+ posts for the Playbar. Also, if you read that thread, Sonos admits fairly early that there is an actual bug, and got to work on a fix, so they aren't prone to sweeping an issue under the rug.

chewmull,

Yes, I agree with jgatie, Sonos would likely just swap your unit if there was a known issue.

A few other things....Have you tried the things mentioned in this 'off the top on my head' list:

1. Factory resetting the problem speaker(s)
2. Swapping the Left and Right Speakers
3. Moving the Speakers elsewhere in the home to rule out nearby interference from other devices
4. Cabling the Speakers to the network to ensure it’s not related to your WiFi

Each one of those would maybe test different things and if the same speaker kept dropping out, then it maybe something to highlight in your call to Sonos Customer Care, which might go some way to supporting your claim.

I'm having the same problem. No complaints for my internet. But this is the second time in 3 months that one of the speakers in two separate speaker pairs have gone out. I separated them and re-joined but it's fixing the problem this time. My diagnostic number is 1138675781

Hello,

I’m having this issue as well. Two Sonos One in a stereo pair trueplay tuned, but the right speaker does not play music. Diagnostic number is 137599950

Mondale/vkrishn3,

If you’ve tried the things suggested above and not had any success, I would suggest you perhaps also contact Sonos Customer Care.

Same problem here. My diagnostic information is send with number:

2035234434

I'm having the same problem. No complaints for my internet. But this is the second time in 3 months that one of the speakers in two separate speaker pairs have gone out. I separated them and re-joined but it's fixing the problem this time. My diagnostic number is 1138675781

Hi there,

Thanks for sending in the report. I see that there are wireless communication issues showing up between your speakers. When playing to a stereo pair, communication between speakers is important so they can stay in sync. First, try changing the wireless channel your Sonos system is using. Also, take a look around your speakers for any third party electronics that might cause interference. Common sources of interference include cordless phone bases, wireless baby monitors, wireless printers and cameras. You might also try repositioning your speakers.

Hello,

I’m having this issue as well. Two Sonos One in a stereo pair trueplay tuned, but the right speaker does not play music. Diagnostic number is 137599950

Hi there,

In your report I see that you have a couple wireless access points that are running on wireless channels 1 and 6. Having the access points on different channels can cause issues for your Sonos speakers. Try switching all of your access points over to channel 1 or 6, then test things out again.

Same problem here. My diagnostic information is send with number:

2035234434

There are a few wireless networks, including your guest network, nearby running on the same channel as your main network. This is making it hard for your speakers to stay in communication with your network. Try changing your main network's wireless channel over to 1 and send along a new report if any issues remain.