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brianthesnail
Avid Contributor II
May 24, 2021
Answered

New ARC storms the network when i try to set it up for first time

Hi, My new ARC when i plug it into the power and wired network, the S2 app says it needs a update. The update does not happen because its in WiFi mode and it storms the network. All other SONOS devices on  network are wired.

Is there anyway to set it up as wired before it tries to update ?

 

 

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Corry P
Corry PAnswer
Sonos Staff
May 25, 2021

Hi@brianthesnail 

Yes i agree, its not fixed, i just have enabled a work around to force the update to provide  some sleep time and less stress. 

That’s a good enough reason!

Our network is managed by a local IT company so every change has to be done through them at a cost.

Unfortunately, this may be the only answer. If you do get in touch with them, I recommend you also give them the following info:

 

- IGMP Snooping: This feature “filters” the network so only information intended for a device is forwarded to that device avoiding Network Flooding especially on networks that either have many devices or move high volumes of information. This should be on.

- STP: Some network devices, mainly switches, use this to calculate and arrange the connections, however, Sonos also has it's own STP setting and they could change the values of each other. You would need to adjust the STP of the network so both STP can work together:

Sonos STP Switch Settings

https://support.sonos.com/s/article/2118?language=en

- Firewall: Configuring your firewall to work with Sonos    

https://support.sonos.com/s/article/688?language=en

- QoS (Quality of service): This can determine how media devices can reach out and could block Sonos. It would need to either be disabled or have no restrictions for Sonos.

- UPnP Multicast needs to be enabled.

- If the speakers need to be whitelisted on the network and you need the MAC Address, you can find the MAC for each Sonos device using the serial number and removing the last character. I.e. Serial number AA:BB:CC:DD:EE:FF-G, MAC  AA:BB:CC:DD:EE:FF.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

12 replies

brianthesnail
Avid Contributor II
May 25, 2021

The Arc is working on the WiFi in the house fine, when i tried the update in my office - another building - it stormed the wifi and network.  Very strange because the network is all linked to all buildings.

The Arc now has one sub and two 5s for surrounds. Sounding great, but that little option to `add another sub` toggle is causing me concern, two is always better than one !

Automation is fantastic, unless it fails and then all hell breaks loose !
Corry P
Sonos Staff
May 25, 2021

@brianthesnail 

Yeah, it sounds like concern :joy:

That’ll be the new Dual Sub option. At least one Sub must be a Gen 3 for it to work.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein