Network update not possible

12 replies
311 views

I’ve changed network password and lost my entire Sonos system. the iOS app is not very helpful, neither is Sonos help section which advice me to do thins which is not possible when the products are missing.

I have a Boost wired to a network switch next to my router. The system is two Amps and two Symfonisk Table Lamps. There is a Symfonisk Book Shelf speaker as well which I will try to add later.

Running LAN Scan on my Macbook Pro laptop all my products are visible with one unique IP address each.

In the app I chose System Settings and after that Update Network. The message is “No products found”.

I really don’t want to reinstall and lose my playlists.

Suggestions?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

M

MatshAuthor

Avid Contributor I

...and since the players are visible in my network with IP-addresses I’m pretty sure there is something that’s missing in the app, not my network. And missing things in that app shouldn’t surprise anyone.

M

MatshAuthor

Avid Contributor I

Like George in Seinfeld expressed it: I’m back, Baby! I’m back!

What was the problem? A very smart home but a stupid guy.

Fiddling with the network (router) I used a switch which gave 2,4 and 5 GHz the same name and it let’s your network units chose the best option by itself. A lot of stuff here don’t run on 5 GHz here but are they once connected it seems to run anyhow. But the initiial connection is crucial.

So I’m back to two different network names and Sonos is there again.

Now I hope they get there act together and fix the problem with the music library and playlists.

Anyhow: thanks for your efforts.

Sign up

Login to the community