Music cutting out, skipping songs, unable to stream with 12 Sonos devices

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Using Sonosnet and ethernet connected players. I added my WiFi credentials, that didn't help, so I reset and removed my WiFi credentials. I am using an ethernet connected Boost, a Playbar, and a few Connects connected by ethernet around the house, the rest of the players are wirelessly connected and in About My Sonos, each device indicates WM: 0. Have given each Sonos device a DHCP reservation on the router. Restarting the router sometimes helps for awhile. Toggling the Sonosnet channel from 1 to 6 to 11 sometimes helps for awhile but not for long. Streaming from TIDAL performs the worst, streaming from my own music library performs better. I'm using Xfinity gigabit internet service and have two wireless access points in a small house and moving around the house I get 400Mbps WiFi download speeds. Sonos Diagnostics code 1281242672 . Thanks for any assistance.

Audio Interruptions

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Keith NAnswer

Sonos Staff

If there isn't a way to wire these players without using the managed switches, we will have to just make the best out of the wireless environment. How many AP's do you have? The more AP's you have (and the closer they are to Sonos devices) the more impact they will have on Sonos' own separate SonosNet.

Regarding your earlier suggestion- sorry if I misunderstood you. The USG has one LAN jack. To make that one jack available for the Boost, I would have to disconnect the 24 port UniFI managed switch which is connects and powers everything (PoE) else including every AP, etc. Given what I've described, what do you suggest?

The Boost has two Ethernet ports on the back. One can be used to connect to your USG, the other to your Unifi AP. 🆒

Lemme know if this helps! I'm happy to help in any way I can.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

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gadgetnutAuthor

Trending Lyricist I

Bingo. Thank you, Keith, for explaining things again in a way I understand. I will connect the Boost ahead of the UniFi switch in the way you have described and test and submit diagnostics.

I'd like to commend you. It's not easy to provide tech support effectively by long distance- and you're doing a great job. It's easy to be snarky on the internet and yet you choose to be kind. Wow. Thanks again, Keith. Have a great day.

gadgetnutAuthor

Trending Lyricist I

Hello Keith. I wanted to followup with results after the last network revision. I connected the UniFi USG to Sonos Boost and my UniFi managed switch to the Boost's 2nd ethernet jack. I wasn't happy with my network because I was getting 100Mbps across the entire network (maybe Boost switching is not gigabit?). I placed an unmanaged gigabit switch so now the Boost and the managed switch are connected to the gigabit switch. No Sonos players are connected by ethernet so it's all Sonosnet from the Boost.

Playback is about the same: unacceptable stopping, skipping. I submitted new diagnostics and the confirmation number is: 1049574322.

My preferred music source has always been TIDAL HiFi. I'm finding playback is terrible using TIDAL but when I play the same songs from Amazon or Apple Music, playback seems to work fine.

So perhaps this is not just my "network problem," but rather an inability of TIDAL HiFi flowing through the Sonos system?

I truly hesitate to give up TIDAL (=my favorite) but playback quality currently is unacceptable. Thoughts?

Thanks.

Keith N

Sonos Staff

Thanks for the update and giving that a shot. Tidal works without a problem on the wired player here at my desk, so I'm not sure it's a problem with the platform.

Perhaps if we work at this in real time with one of our technicians over the phone, we can run some tests while playing Tidal audio? While I appreciate the effort you've put in on this so far, I think it may be better to attack this in real time. Additionally, we can collect data and escalate the ticket to our senior technicians, if needed.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

J

JIPJA

Lyricist I

Hi all,

Interesting read. Does anyone have an update on this topic? Has the issue been solved in the meantime?