Skip to main content
MjjW
Contributor I
January 10, 2020

Move - issues with grouping and playback

Hello.  I’ve got an issue with Move -

If I commence playback when all players are grouped together, it will not playback on my Move, but will play on all non Move speakers in the group

If I commence playback on the Move, and then add all other players to that group, then all will play the source music as normal

The non Move players (three of them) are all on a Sonosnet Boost wired connection.  The Move is on 2G wi-fi (not using an extender)

Anyone else having this issue, and an/or any suggestions for a remedy?

Matt

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    44 replies

    Show previous replies
    khaz22
    Avid Contributor III
    June 25, 2020

    We have had our Move for about a week now, and it has been working perfectly, until this morning.  When trying to pair it with another speaker through Airplay, it would not connect.  I was able to play it directly through the Sonos app, then after trying to Airplay again, it now shows “offline”.

    I have gone through the process to Find Missing Product with no luck, and have also rebooted my modem.

    I have a mesh system, and all of the other Sonos are showing on the 2.4Gh right now, while the Move is landed on the 5Gh.  I do not think this has been a problem in the past as I have noticed the Move on that network previously.  We have an Orbi system which does not allow me to change devices individually.  

    Any thoughts from the group?

    khaz22
    Avid Contributor III
    June 25, 2020

    Quick update as I continue to work with this...the Move is back online, but still unable to access through AirPlay.  Not sure if this is strictly an AP issue, but able to play other devices just fine.

    khaz22
    Avid Contributor III
    June 25, 2020

    Last update (I hope), fix was to unplug the HomePod and restart from the beginning.  The Move added this time through AirPlay.  Gotta love all the different computers within speakers in the house now!

    adstar11
    Lyricist I
    July 17, 2020

    I have been having trouble with Move speaker, dropping out intermittantly. It’s the only speaker, out of 4 that I have that is working by wifi. It’s only when it’s off it’s power source. Anyway I dis-connected it a few times. Finally, I turned of the Truplay Auto Truplay Tuning- just for the Move speaker. It seems to have fixed it for now. No more dropouts and seems to work in well with the other speakers now.

    Terms & ConditionsAccessibility statement