Move - issues with grouping and playback

The Move definitely does not use a SonosNet connection. If you check "Settings/System/About My System” in the Sonos App, it should show the Sonos Move as Wireless Mode (WM: 1) which is a connection to the local WiFi network and that can be either the 2.4ghz or 5ghz band. I suspect what your experiencing here is Wireless Interference and I would suggest identifying the WiFi band the Move is using and perhaps either change the WiFi channel, or maybe try the ‘other’ WiFi band if you have both available to you and see if that helps. 
 

Don’t forget to set the SonosNet channel at least 5 channels away from the routers 2.4ghz channel and I would certainly fix that channel and try to use the ‘least-used’ non-overlapping channel. 
 

If you have any other Wifi access points, or WiFi extenders etc;  then set those to use the same SSID’s, credentials and channels as your main router. I think it’s also worthwhile setting the width of the 2.4ghz channel on your network devices to 20MHz ... and if using .. also limit the 5ghz channel width to 40MHz and then see if that improves the connectivity with your Sonos Move.

You may also find this Sonos support document helpful too…

WiFi Interference

Hope those things assist.👍

Hi, 

Thanks for your reply, SonosNet is on channel 6. The 2.4ghz band is on channel 11, 5ghz band is on channel 48, Router is provided by my Broadband provider, its the latest one they produce, unfortunately you cannot seperate the 2.4ghz and 5ghz channels, there are no repeaters or extenders, there is a strong wifi signal throught the whole house.

Move is currently on the 5ghz band

I appreciate the move doesnt use SonosNet I was wondering if my other speakers are switching between the two.

Thanks

TheJarv,
 

You could maybe try the Move on your 2.4ghz band perhaps, as that signal is better for both distance and penetration through walls etc. It’s worth seeing if that proves to be any better.

Hi,

Not sure how you would force it to use the 2.4ghz band? My house is a new build so wall thickness is not an issue!

 I have submitted a diagnostic file to Sonos, be interesting what they say

Ah okay. Well hope you get it sorted soon. 👍

They have said its wireless interference, have messed around with channels but no luck, every other wifi device is fine, not sure what to do, if its interference why sometimes when I have all my speakers grouped does the move play first and all others catch up 15 to 20 seconds later and then drop out occasionally, if I switch off the move and remove the wifi network from the app everything runs fine, think the move is the issue

It seems if you start playing music on the move first then add in the other speakers you get the dropouts, if you start with the other speakers then add the move in last it apears fine

The Jarv,

If you have the Move set on the 5ghz band, then you do not need the 2.4ghz WiFi credentials set in ‘Settings/System/Network/Wireless Setup’ in the Sonos App, so hopefully if those credentials are stored there, then remove them anyway. 

That said however, I would perhaps switch the Move to the 2.4ghz band anyway, that’s if the 5ghz band is just not working for you.. you might also want to try putting all your speakers onto your WiFi connection if you are finding that SonosNet is not working for you, but try it on all three non-overlapping channels it has available via the App, before opting to switch all devices to your WiFi. (often called ‘station-mode‘ by Sonos Staff).

So I brought a new router one that lets me split the 2.4ghz and 5ghz channels (unlike my Broadband Provider) put move on 2ghz band, still getting droupouts, its worse when I play music first on the move and group other speakers in, beginning to think this is a product design issue

I can’t see this being a sonos product design issue as there would be far more complaints about it already, here in the community ...and it’s certainly not something I’ve noticed with either of my two sonos Moves.

• How many sonos rooms are you grouping with the Move?
• Have you perhaps checked your sonos matrix via a web browser, using the URL: http://(Sonos device IP address):1400/support/review to see if you may have interference surrounding any of your devices? Lookout for any section that is perhaps coloured red in the matrix grid.
• Are your other Sonos devices running on the same WiFi signal, or have you put them on SonosNet and ensured wireless channel separation? (Set it at least 5 channels away).
• Have you tried moving other non-sonos network devices off the 2.4ghz band (where practicable) and seeing if reducing any other traffic may assist?
• Have you switched off the WiFi on your original router (if you have bridged the new router to it), to prevent potential channel interference?

Those are just a few things, that spring to mind, to perhaps look at initially.

Thank you, that network matrix is really interesting, all my speakers are green apart from the two sat on a bookshelf in my living room which are orange, my connect amp which is lower down next to these speakers is yellow, the wall these are alongside backs onto my neighbours living room, wondering if he has something that could be interfering with the signal?