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erumsas1962
Trending Lyricist II
February 22, 2019

Managed Switch

After 6 calls into Sonos I was told to get a managed switch to resolve the sudden loss of both Tidal and Spotify- the solution is/was unplugging the router wait 10 sec and all is good of a few hours days.

Long story short I was told by the Sonos guys my Boost was veering way too much data and therefore I needed a managed switch to resolve

Sonos would not provide a make or model just as long as it had the “snooping feature”. The setting provided where if no help

Now I’m told I need to get ahold of a senior engineer

Anyone one here have a NETGEAR managed switch? What settings are you using?

Thanks

Btw never had this issue till
Moving to a new home
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    33 replies

    AjTrek1
    AjTrek1
    February 22, 2019
    Hi erumsas1962

    I use a NETGEAR Nighthawk S8000 Gaming & Streaming Switch. Here are my settings;

    Dedicated Boost on Port 1
    DoS enabled
    Switch Discovery All Modes On
    QoS set to Port Based
    Broadcasting Filtering On
    Sonos Boost QoS_High
    No VLAN's set
    MultiCast_only IGMP Snooping set to ON
    Link Aggregation set to OFF
    DHCP set to Auto
    Together Everyone Achieves More = T.E.A.M.
    controlav
    controlav
    Lead Maestro
    February 22, 2019
    I use a GS105Ev2 and haven't changed any settings after unboxing it (except the password).

    I have no idea why Sonos support would recommend a managed switch, esp to get music services back. Seems a bizarre suggestion, unless it is purely for the snooping feature in order to debug it further. (Snooping is why I actually got my managed switch, but it wasn't suitable for my reverse-engineering so I snoop Sonos packets a different way).
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    erumsas1962Author
    Trending Lyricist II
    February 23, 2019
    Thanks to both of you. I have the same NETGEAR switch and I stil have dropped streaming services. The only way to reconnect is to unplug the router count to 10 than all is good. Till the next time.

    Sonos support was adamant about getting a managed box with snooping. It is enabled. Still I lose all streaming services. Updated the switch to the above suggested setting. Still no good.

    Made changes to the router,switched cables, moved the Boost away from said router.

    Appears from the sonos tech I have a ton of data the overwhelms the Boost. Tried changing the Sonos channels etc. nothing works. Streaming services fail
    buzz
    buzz
    Grand Maestro
    February 23, 2019
    erumsas1962,

    How many SONOS units are wired to your network?

    Go to http://[IP address of a player]:1400/support/review and click on the bottom entry. This shows the network connections. Red cells are drawing your attention to problems. Note that this is not a real-time display. After making a change, refresh the page.
    erumsas1962Author
    Trending Lyricist II
    February 23, 2019
    Only have a Boost connected to my network
    erumsas1962Author
    Trending Lyricist II
    February 23, 2019
    Does not work with Boost
    AjTrek1
    AjTrek1
    February 23, 2019
    Does not work with Boost

    Based upon your comment something is drasticaly wrong. If you are using a Boost then all Sonos should show as being in Boost (wired) mode. Go to Settings > About My Sonos System you should see all components showing WM:O which indicates Boost (Wired) mode. Other Modes are:

    WM:1 = WiFi network (Wireless)
    WM:2 = surround/sub speakers in a 5.1 setup while the Playbar/Playbase is WM:1

    You may be running is a mixed mode which generally causes problems unless you have the skills to set it up properly.

    If you are not in a mixed mode (meaning all components show WM:0) is it possible to wire another Sonos component to your router. I'm only suggesting this because I assume (short of performing a Factory Reset on your Sonos) you have done all the basic trouble shooting including taking down your network and setting up everything from ground zero. :?
    Together Everyone Achieves More = T.E.A.M.
    ratty
    ratty
    February 23, 2019
    Does not work with Boost
    What? The network matrix link? That doesn't work on a Boost or Bridge.
    NB: It's http://[IP address of a player]:1400/support/review
    erumsas1962Author
    Trending Lyricist II
    February 23, 2019
    All components are shown as WM: 0. I have also taken the system down (factory reset) and reconnected. That cleared up an old router that my playbar was trying to connect - also adjusted the router setting by way of sonos support guidance.

    I noticed now that my music services will reappear without me having to reset the router. For example 11:30 pm no misuse services now at 8:45am everything is back.
    Ken_Griffiths
    Ken_Griffiths
    February 23, 2019
    All components are shown as WM: 0. I have also taken the system down (factory reset) and reconnected. That cleared up an old router that my playbar was trying to connect - also adjusted the router setting by way of sonos support guidance.

    I noticed now that my music services will reappear without me having to reset the router. For example 11:30 pm no misuse services now at 8:45am everything is back.    Which router make/model is it? Do Sonos have it on their Hardware incompatibility list?

    Sonos and Incompatible Hardware
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