Is having to power down/up system a normal occurrence?

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Just got system up and running last week (Arc, subwoofer, two SL rear speakers). I had to reroute power cord on Arc last week and lost all connectivity. 30 minutes later, after a call with support, had to power off/on everything. All is fine for 3 days. Today, my Sonos app on my phone can’t communicate with anything. Worked fine two days ago. Having to power cycle everything again. This is not good engineering. If I have to power down all components on a weekly basis, I need to return this and buy something else. Suggestions?

Can't Connect to Sonos

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Ken_GriffithsAnswer

@GLG,

Yes, my surrounds and Sub show offline in my mesh setup too (they only every show online as they initially power-up/reboot) - so that’s probably fine… their IP addresses are proxied via the Arc and yes it’s a good thing to reserve their IP addresses in the century-link routers DHCP reservation table.

Always a good thing too to set the devices one metre away (at least) from other WiFi devices/access points to avoid any interference.

It sounds like you are beginning to sort things, but maybe consider my suggestion of wiring the Arc, or a separate Sonos Boost/Speaker to the router, but just see how things go first of all as the system should hopefully settle.🤞

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G

GLGAuthor

Contributor II

@Ken_Griffiths - thanks for the link. Good viewing. Watched it twice. Here’s an update -

Last night just before I went to bed at 10:00, I did two things:

Moved the non-working 1SL away from the eero pod. I unplugged and moved the eero AP so it is no longer a foot away from the speaker, it’s six feet away.
I went into eero and saw there was a software update. Kicked that off as I went to bed.

This morning, all four speakers show up on my Sonos App. And playing music/tv, all four speakers are giving off sound. Yeah!

When I go into my eero app on my phone, I show a SonosZP connected to eero network. But I show two other SonosZP as offline, as well as Sonos-xxx-sub as offline as well. So they are playing music fine, but they are not using my public eero network. They are using the “ad-hoc private wifi” network from the arc as you originally educated me in your first post:

the ‘bonded’ surrounds and sub usually do not actually use your network when operating, they instead share a direct ad-hoc wireless connection with the Arc. Their IP addresses are proxied from the DHCP server by the Arc

One thing I see in the eero app is of the three speakers not connected to wifi, it does say the “sub” was last active at 10:04 pm last night, one SonosZP was active at 10:09 pm last night, and the other SonosZP was last active four days ago at 8:49 pm. I find it odd that the eero app found two of the three last night, but for whatever reason, it didn’t see the third (the one that has been moved away from eero AP).

Does it make sense to give a static IP (reservation) to the SonosZP (the arc) showing up in eero as connected?

Thank you so much.