How to get amp connect and play:1 to communicated

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I recently purchased a fancy new record player with the intent of playing my vinyl songs through RCA cable to my Connect:AMP gen1 on s1 (can’t upgrade to s2 software) and then actually played through my Play:1 gen1 pair (say they CAN be downgraded to s1 software), I’ve been trying to downgrade the Play:1’s for forever and always throw an errror code and say they can’t be downgraded, I NEED HELP!!!!

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Corry PAnswer

Sonos Staff

Hi @Raccoon83706

Welcome to the Sonos Community!

Your Play:1 speakers are compatible with both S1 and S2 software. Right now, however, there is an issue that we are aware of that prevents certain models from downgrading from S2 to S1. We are investigating, but have no time scale to share.

Apologies for any confusion caused - I’ll look into your existing case and see if I can get some feedback to the agent you spoke to.

I’ll update this thread once the issue has been resolved.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein