Help. VERY Inconsistant Sonos Experiences

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Hello Sonos Community! Long time lurker, first time help-requester… Allow me please, to set the stage of my current environment:

Roughly 3000 sq. Ft home (two stories with an unfinished basement)

Basement: 1x Sonos One

First Floor: 1x Sonos One, 1x Sonos Roam, 1x Sonos Move, 1x Sonos Five

Second Floor: 3x Sonos One

Music Sources: Spotify, Apple Music, U-Turn Turntable (setup line-in on the Sonos Five)

Wireless: Eero 6 Pro (3x nodes, one on each floor) All Sonos devices are wireless.

Internet: 1.2 Gbps cable (roughly 30 Mbps up)

Devices: An all-Apple household (iPhone or iPad interacting with the Sonos app)

My Issue:

I have had a VERY inconsistent experience with Sonos actually “playing” music when asked. Let me explain… The central music player in our house is the turntable. I do have auto-play turned on for the Sonos 5 (where the turntable is connected). No matter what order I go about things (drop the needle on a record and then add rooms, or add groups, or add groups then drop the needle), my system maybe plays where I expect it to 25% of the time.

I will occasionally get an error in the app that it can’t connect. Maybe 10% of the time. Most of the time though, speakers just don’t play. No errors. It’s not the same speaker. I usually just tap the “Everywhere” group. Sometimes the Move doesn’t play. Sometimes the Five doesn’t play. This is also the case when I use a streaming service like Spotify.

25% of the time, it works. I tap a group, play some vinyl and I’m happy with the four-figure purchase I made. 75% of the time though, I’m fiddling with the app, rebooting speakers, and occasionally just giving up and wishing I’d never went down this road.

I do not have ANY issues with anything else on my wireless. I have coverage everywhere, and I test it. We have 100+ devices connected to my network. I’m an IT guy by trade.

Is this normal? Does Sonos HATE Eero networks? Are there changes I need to be making? I have friends that swear by Sonos. They have ZERO technical ability. If it worked as badly as mine did, they’d never have the patience to fix it. I just keep banging my head agains the wall.

I’ve tried rebooting things. Killing the app. Resetting every single speaker and re-adding it to my account. I’ve tried moving speakers around. Most of them are within 25 ft of a mesh node.

Please help, if someone can. I’ve spent too much money, and too much time trying to convince my accountant wife this was the best solution for it to work this poorly. If there’s something I’ve missed, or something I need to change, I’m all ears. I just…can’t live like this anymore. LOL

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