Contributor I

Answered

double NAT on ubiquity router so cannot connect to Sonos

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Recently up dated Sky router, which is hardwired to a ubiquity amplifi router. I have 6 speakers, and the beam is hard wired to the AMPLIFI creating SonosNet.

having been on to Sonos online they have figured out I have a double NAT. My phone is trying to connect to one IP, but the actual Sonos is on another IP

how do go about illuminating the incorrect address and how do I actually identify the Sonos IP Address, and get back to normal service 🙄

thanks

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I

Ian_SAnswer

Prodigy III

One of the reasons I moved to SonosNet was that the speakers were disconnecting from the Amplifi WiFi

since upgrading to the new Sky Router in August, due to the availability of fibre to our house, the Sonos has been unstable and playing up.

I suspect this is down to the Sky router, Sky Q and Sky Mini’s all acting as a Mesh WiFi by default, and possibly generating interference with the Amplifi signal. So at this point you had 2 competing WiFi networks. When you created Sonosnet you created a third one, but, it’s likely the Sky boxes were controlling the network path configuration (STP) not Sonos (which it needs for Sonosnet to function correctly), so even Sonosnet is unreliable.

On the 2.4GHz WiFi spectrum there are really only 3 channels, 1, 6 and 11. With 3 networks, unless you had configured them to each of those 3 different channels, they may well have been interfering with each other. If you have neighbours in close proximity and can see their WiFi networks, with 3 of your own, you are only guaranteeing that you will get interference somewhere.

If the Sky Router is new with the provision of fibre, it might be that you can get away with just the Sky network and lose both the Amplifi and Sonosnet as the Sky boxes will boost the signal around the house.

Unless Sonos Tech support have some way to allow Sonosnet to interact safely with Sky Q, my experience of the two is that it doesn’t work. I ended up buying a Cisco switch so that I could fix STP properly between the two. However, that’s an extreme solution for most.

press250

Prodigy III

Hi @Mrlard71, you’ll want to login to your Sky router and change it to BRIDGE MODE ... also disable Wi-Fi if possible. Try googling the name of your Sky router and “bridge mode” for directions.

M

Mrlard71Author

Contributor I

Thank you @press250 but sky being Sky doesn’t allow their routers to switch to bridge mode

press250

Prodigy III

Thank you @press250 but sky being Sky doesn’t allow their routers to switch to bridge mode

Ooof, @Mrlard71! A quick search tells me that it >is< possible to disable Wi-Fi on your Sky Router … give that a shot as it will ensure that all of your devices only connect to your Amplifi gear.

M

Mrlard71Author

Contributor I

Thank you unfortunately I need WiFi enabled on the sky router as it creates a mesh to the sky mini boxes around the house 😮‍💨😮‍💨

I think I will have to take a day out and re configure whole system from scratch

thank for you help

press250

Prodigy III

Thank you unfortunately I need WiFi enabled on the sky router as it creates a mesh to the sky mini boxes around the house 😮‍💨😮‍💨

FWIW, switching to bridge mode would also have taken out your Sky mini boxes.

It sounds like you have THREE active Wi-Fi networks: Sky, Amplifi, SonosNet. TBH, that is not a formula for success, as the networks are quite likely interfering with each other. I’d suggest avoiding SonosNet because it is most likely the least capable of the three. Try an experiment and remove the Ethernet cable to your Beam and have all of your Sonos devices connect to the Amplifi Wi-Fi.

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Ian_S

Prodigy III

You really don’t want Sky Q and Sonosnet active on WiFi together. Sky Q and the Sky Q mini *both* use a lower root bridge ID than Sonos for STP (which Sononsnet relies on) and the Sky boxes use the more modern path costs, so it generally doesn’t go well.

What I’m not sure about is why you have Amplifi *and* Sky doing WiFi? What’s the thinking behind that?

Belly M

The trick for this is to have separate SSID’S for the Sky network and the Amplifi. So name one SKY and the other AMPLIFI, (just use your own naming) Don’t worry about splitting bands at this point.

Let Sky and the extenders do their own thing on its own SSID and then connect everything else to the Amplifi SSID. Obviously connecting the Amplifi router to the Sky Router via a single Ethernet lead.

Keep the beam wired to the Amplifi. On the Amplifi it needs to be in bridge mode, so no NAT or DHCP server running.

NB for anyone wondering you 100% need the Sky router for connecting the SKY TV extenders, its a right pain how it works, otherwise the Sky router could have gone in the bin. Sky do offer (sell) a mesh system to use with their Router which may be something to consider.

M

Mrlard71Author

Contributor I

You really don’t want Sky Q and Sonosnet active on WiFi together. Sky Q and the Sky Q mini *both* use a lower root bridge ID than Sonos for STP (which Sononsnet relies on) and the Sky boxes use the more modern path costs, so it generally doesn’t go well.

What I’m not sure about is why you have Amplifi *and* Sky doing WiFi? What’s the thinking behind that?

Thank you, the reason for Amplifi, is I need it to extend the WiFi signal, Sky just doesn’t cut it to all areas of the house

I

Ian_S

Prodigy III

You really don’t want Sky Q and Sonosnet active on WiFi together. Sky Q and the Sky Q mini *both* use a lower root bridge ID than Sonos for STP (which Sononsnet relies on) and the Sky boxes use the more modern path costs, so it generally doesn’t go well.

What I’m not sure about is why you have Amplifi *and* Sky doing WiFi? What’s the thinking behind that?

Thank you, the reason for Amplifi, is I need it to extend the WiFi signal, Sky just doesn’t cut it to all areas of the house

And the Sky Q/Sky Mini can’t be ethernet connected to the Sky Router? Are the signals to both from the Sky Router OK? Also, where is the Amplifi unit placed in relation to the Sky Router, which I presume is ethernet connected?

M

Mrlard71Author

Contributor I

You really don’t want Sky Q and Sonosnet active on WiFi together. Sky Q and the Sky Q mini *both* use a lower root bridge ID than Sonos for STP (which Sononsnet relies on) and the Sky boxes use the more modern path costs, so it generally doesn’t go well.

What I’m not sure about is why you have Amplifi *and* Sky doing WiFi? What’s the thinking behind that?

Thank you, the reason for Amplifi, is I need it to extend the WiFi signal, Sky just doesn’t cut it to all areas of the house

And the Sky Q/Sky Mini can’t be ethernet connected to the Sky Router? Are the signals to both from the Sky Router OK? Also, where is the Amplifi unit placed in relation to the Sky Router, which I presume is ethernet connected?

The sky router is about 2m away from the hardwired beam speaker, and the Amplifi router is 3m away in the opposite direction. Sky router is hard wired into the Ampifi and the beam is hard wired from the amplifi

it seems if my IP address on my phone which is WiFi linked to the ampifi 168.192.192.110 then Sonos app works, the moment I leave the house and come back and my phone is supplied with a different IP address for the WiFi, I lose the ability to connect to the Sonos app ….
I have to fiddle around with turning WiFi on and off until I get 110 address back

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